Leadership, Strategy, & Operations - Products & Publishing

<h2 class="text-heading-large">About the job</h2> <div class="mt4"> <p><strong>Who We Are</strong></p> <p>McMaster-Carr is a leading e-commerce company that industrial customers have trusted for over 120 years. Our products help them get manufacturing lines back up quickly, keep operations running smoothly, and prototype the next generation of innovative solutions. We earn and keep that trust by offering the right products, making them easy to find, and delivering them fast, so our customers can solve problems with greater speed, precision, and ease.</p> <p>Our industry-leading e-commerce experience, indispensable product selection, and world-class service bring hundreds of thousands of customers to our site each day. But we’re never standing still. Our curious, exceptional people are at the heart of our evolution. They turn new challenges and disruptive technologies into opportunities to refine our operations, expand our offering, and deliver a better experience for every customer.</p> <p><strong>What You’ll Do</strong></p> <p>As part of the Products and Publishing management team, you’ll lead high-impact work that shapes how we serve customers and grow the business. This role is a path to senior leadership, with progress driven by the impact of your work—not a fixed timeline. Over time, you’ll grow into a general manager who takes on broad, business-critical challenges across our team, including:</p> <ul> <li><strong>Own a product line. </strong>Take full ownership of a product category and make decisions that directly shape our business and improve customer outcomes. The insights you gather—from customer feedback to industry developments to patterns across our broader offering—will guide what we sell and how we present it. Your choices will help customers find what they need faster, make better decisions, and get back to work with confidence, while driving growth for McMaster-Carr.</li> <li><strong>Accelerate great writing with AI.</strong> Build and refine an AI-powered assistant that helps our copywriters work faster and smarter—supporting a growing product offering and ensuring customers have helpful, engaging information when comparing products and making decisions.</li> <li><strong>Strengthen our supplier base.</strong> Assess the health of our supplier network and recommend changes to ensure we’re sourcing from high-quality manufacturers with competitive pricing and reliable delivery. Your work will improve product availability, reduce risk, and support better outcomes for both the business and our customers.</li> <li><strong>Launch new website features.</strong> Collaborate with our tech teams to design, test, and scale features that improve how customers navigate and interact with our site. Whether you're streamlining