Telephonic Critical Support Nurse (RN), PM Shift - Accredo - Remote

Telephonic Critical Support Nurse (RN):

Remote, Work from home, United States.

Schedule Information: These are EVENING SHIFTS.

• Four 10 hour days (1:30pm to 12:00am Central time); or

  Three 12 hours days (11:30pm to 12:00am Central time) with an additional 4 hour shift on a 4th day

• Days off will vary week-to-week

• Must be available to work overnight shifts on occasion (1-2 weekdays per month, and 2-4 weekends per year)

• Evening and overnight shifts include a shift differential

• All shifts include every 3rd weekend and some holidays

Position Overview:

This busy 24/7 clinical call center receives and responds to a wide variety of incoming calls from patients, clinicians, referral sources, hospitals, etc. in support of chronic therapies, including Home Infusion Therapy.  This team also takes after-hour calls for all divisions of Accredo Health Group Specialty Pharmacies.

What You’ll Be Doing:

• Triage incoming calls from patients, clinicians, hospitals, etc. Intervene to address life-threatening medication interruptions.

• Guide patients, caregivers, clinicians through assessment of potential disruption of medication administration including pump malfunction, central line problems, and patient error.

• Troubleshoot issues with infusion devices, answer infusion access questions, and provide other therapy support.  

• Coordinate communication between patient, caregivers, pharmacists, nurses, hospital staff, and physicians.

• Ensure product and supplies are provided in a timely manner.

• Contact appropriate personnel as needed, and document transactions in patients’ e-chart.

• Develop and maintain a working knowledge of all services, products, and resources provided by Accredo and continually incorporate new product and service knowledge.

• Assume an active, professional role in identifying trends/needs as they develop within the scope of customer/client contact.

What You Must Have:

• Registered Nurse (RN) multistate license in good standing, with ability to obtain licensure in all 50 states

• Nursing Diploma, plus 8+ years of relevant RN experience; or

• ASN degree, plus 5+ years of relevant RN experience; or

• BSN degree, plus 2+ years of relevant RN experience (BSN is preferred)

• Ability to work the shifts listed above

• Demonstrated proficiency with Microsoft Office software, such as Word, Excel, and Power Point

• Understanding of legal and regulatory issues

• Ability to compile data and statistics

• Strong customer service focus and the ability to counsel patients

• Able to develop and maintain a cross section of networks

• Strong oral and written communication and organizational skills

Accredo, Evernorth Health Services' specialty pharmacy, serves patients with complex and chronic health conditions, including cancer, hepatitis C, HIV, bleeding disorders, and multiple sclerosis.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 31 - 53 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit