Sr Technical Consultant I

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.”

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

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The Sr. Technical Consultant role is primarily responsible for discussing technical requirements with Clients and tailoring recommendations for configuring and delivering Alkami’s software products to meet their needs. As a Sr. Technical Consultant, you will be a part of a team of talented people responsible for implementing a complex enterprise banking software solution in a fast-paced, results-oriented environment. You will be assigned up to four concurrent projects for which you will serve as the primary technical point of contact responsible for communicating industry best practices and Alkami platform functionality. The Sr. Technical Consultant role also involves mentoring other teammates and assisting them with high-complexity situations and tasks. The ideal candidate will have a background in financial technology with experience working directly with clients as well as internal project managers and development resources with a high drive to learn and succeed.

Essential Duties & Responsibilities

• Serves as the primary technical consulting resource for 3-4 digital banking conversion projects

• Ability to independently handle complex on-site client discussions and virtual working sessions

• Conduct complex solution design sessions to gather client information and project requirements

• Identify project risk, proactively mitigate, and raise concerns to the leadership team

• Works daily tasks independently and assists other team members with their work as necessary

• Assists internal project resources and external customers with Alkami platform functionality questions and best practices

• Provides subject matter expertise and engages cross-functionally in at least one area of the Alkami platform.

• Mentors other team members and assists the organization with knowledge transfer

• Provides contributions to process improvement initiatives

Recommended Experience & Education

Minimum Years of Experience

5+ Years of technical background and experience

5+ Years of customer-facing and client-interaction experience

3+ Years of application troubleshooting or experience in the financial technology industry

Education Level

Bachelor’s degree preferred but not required

Knowledge, Skills, & Qualifications

Required

• Previous financial technology experience

• Previous experience conducting presentations and leading group conversations

• Previous experience in application troubleshooting, development, or consulting

• Strong analytical skills 

• Capability to communicate complex and technical topics to an audience of varying technical competency

• Ability to handle and prioritize multiple projects at once

• Previous process improvement and documentation experience

Preferred

• Previous mentoring experience of junior team members<