Mgr Freight Claims Plng & Imp

Job Summary
Responsible for the review and investigation of Freight claims. Works to collect transportation records and other supporting documentation and provides liability recommendations for management and the Commercial team. Leads strategic technology initiatives, enhancements for the department to include metrics and analytics.

Primary Activities and Responsibilities

• Review and analyze claims filed by the customers for various reasons including loss, damage, delays including service interruption, plant shutdowns, etc. to ensure rail carrier regulations, transportation contracts, Association of American Railroads (AAR) freight claims rules, Sarbanes-Oxley (SOX) requirements, and adherence to company practices with regard to risk and liability.
• Work with customers and claims personnel to resolve claims reconsiderations or rebuttals
• Communicate with sales and marketing managers on liability issues
• Manage the auto contractor settlements, collections from responsible parties to ensure proper and timely cash application.
• Prepare and conduct training sessions on new technology tools and enhancements
• Provide updates to customers on claims status
• Gather requirements and lead meetings with business and IT to include troubleshooting exceptions to find proper solution
• Responsible for Freight Claims technology budget reports
• Work closely with the CSX Technology department to ensure OE IT budget is appropriately managed based on the work and tools prescribed
• Responsible for KPI reports, and all Tableau and adhoc reporting
• Periodically review and update SOPs and training modules for publishing on teamsite
• Miscellaneous activities and responsibilities as assigned by manager

Minimum Qualifications

• Bachelor's Degree/4-year Degree
• 1 or more years of experience in Accounting, Finance or Customer Liability Claims

Equivalent Minimum Qualifications

• Associates Degree/2-year Degree
• 3 or more years of experience in Accounting, Finance or Customer Liability Claims

Preferred Qualifications

• Bachelor's Degree/4-year Degree
• 3 or more years of experience in Accounting, Finance or Customer Liability Claims
• 1 or more years of supervisory experience

Knowledge and Skills

• Ability to work under pressure and maintain composure while handling multiple responsibilities
• Knowledge of liability provisions of transportation contracts and related coverage laws
• BOBJ, PowerBi, SAP, Salesforce and various systems (i.e., Transportation, Terminal & Yard, Reference Files, Accounting Processes, Revenue and Expenditures, etc.)
• customer liability claims
• Ability to solve complex problems
• Interpret liability rules and regulations on rail carrier customer claim issues
• Microsoft Office skills
• Tableau analytics reporting proficiency
• LEAN certification preferred but not required
• Oral and written communication skills
• Negotiation and presentation skills

Leadership
The CSX Leadership Model is the foundation of our Talent Strategy and is what drives CSX performance. CSX accordingly selects and develops talent based on each of the following: producing results, creating change, and inspiring excellence.