Technical Capability Business Engagement- (Hybrid)

Job Description

The Information Technology (IT) division of our company collaborates with colleagues across the organization to support our patients and customers worldwide. Our team comprises energetic and innovative individuals dedicated to leveraging information and technology to drive productivity, ultimately advancing our company's global impact on medical innovation.

The objective of the Technical Capability Development team is to develop the full potential of our people through deep cultivation of technical capabilities and enterprise leadership skills. We aim to provide a modern, easy and consistent development experience with breadth and depth of capabilities, skills and proficiencies.  To focus on realizing this objective, we are hiring an Associate Director, Technical Capability Business Engagement.  

The person in this role will be primarily responsible for executing culture adoption, organizational change management and communications campaigns, leading the DigitalYou Learning Council, a group of stakeholders across the DigitalYou core team and IT Skill Leads, assessing business requirements and strategic fit for the DigitalYou roadmap, and recommending efficiencies for our business process and outcome realization.  This role closely partners with Information Technology, Global Learning and Development to provide a consistent development experience aligned to the skill prioritization for technologists and deliver the adoption of an agile learning culture in IT.

Responsibilities include:

• Collaborate and partner closely with the Technical Capability Development Product Manager to enable and realize strategic vision and direction and deliver business processes.

• Serve as lead change agent for Technical Capability Development, socializing the vision, strategy, and approach.

• Deliver comprehensive organizational change strategy and communications plans.

• Conduct change assessments and interventions to facilitate the adoption and integration of existing and new development experiences through DigitalYou.

• Collaborate and partner closely with Global, GLD and IT change and communications teams to align on communications and socialization plans, message content and impact and identify appropriate audiences.

• Create and write communications templates, blurbs, news articles and review and ratify same with Global, GLD and IT change and communications teams, TCD leadership, and others as necessary.

• Activate and lead and DigitalYou Learning Council to create synergies across IT to deliver centralized services, including change enablement and unified, simplified communications.

• Operationalize our ways of working with the DigitalYou Learning Council, ensuring alignment with organizational goals, and enhancing efficiency in delivering IT development experiences.

• Conduct comprehensive white glove intake assessments to identify and measure strategic fit for product roadmap. Make recommendations to leadership from observations, assessments, interviews, surveys, and feedback loops. 

• Maintain cross-organizational stakeholder relationships to foster strong partnership and alignment with our core objectives and value realization.

• Implement sustainment strategies to reinforce changes introduced through IT, ensuring long-term adoption and integration into daily IT operations.

• Collaborate closely with IT leadership and cross-functional teams to embed new processes and behaviors that support ongoing skill development and alignment with business objectives.

Education:

• Bachelor's degree in Learning and Development, Organizational Change Management, and or IT.

Education minimum requirements subject to change based on country

Required skills and experience:

• Minimum 5 years or work experience in relevant field.

• Lead and execute organizational change management activities, change intent strategy, and change interventions to drive adoption of development as a mindset and increase technical proficiency across IT.

• Manage stakeholder relationships with the IT Skill Leads and the DigitalYou Learning Council to lead, facilitate and coordinate the monthly forum and follow through on any actions; act as a single point of contact for the DigitalYou Learning Council to assess their needs and requirements from our centralized services; continuously socialize our strategy and roadmap to seek input, feedback, and requirements.

• Lead, execute and deliver communications activities such as written communications, awareness campaigns, socialization, presentations, and other culture adoption methods supporting our business objectives.

• Conduct