Customer Service Account Representative

VARSITY SPIRIT, A VARSITY BRANDS COMPANY - THE DRIVING FORCE IN SPIRIT ACROSS CHEER, DANCE, BAND AND YEARBOOK

For over 50 years, Varsity Spirit has been the leading global source for all things spirit, including cheerleading, dance team, performing arts and yearbook. Focused on safety, entertainment and traditional school leadership, Varsity Spirit’s 5,000+ employees are dedicated to celebrating school spirit. A leader in apparel innovation, educational camps, clinics, competitions, and yearbook, Varsity Spirit impacts more than a million athletes each year.

OUR COMMITMENT TO SAFETY

At Varsity Spirit, the safety and wellbeing of the young people we serve is of the utmost importance. Since our inception 50 years ago, we have been – and remain – steadfastly committed to doing our part to create a safe and positive environment for our participants’ physical, emotional, and social development, and promoting an environment free from abuse and misconduct. Varsity has a zero tolerance for abuse in its programs, events, and associated business activities. Varsity is committed to reporting all suspicions, allegations, and incidents of abuse in full accordance with local laws and reporting requirements. Learn more at Our Commitment to Safety - Varsity.com.

LOCATION TYPE: Onsite

LOCATION DETAILS:  2525 Midpoint Drive, Edwardsville, Kansas

WORK HOURS: 7am - 3:30pm Central Time

TRAVEL REQUIREMENTS: <5%

HOW YOU WILL MAKE AN IMPACT

Varsity Yearbook is looking to hire a Customer Service Account Representative to join the team in Edwardsville, Kansas. The Customer Service Account Representative is responsible for acting as a liaison between the customer, production, and sales. 

WHAT YOU WILL DO

• Resolves customer concerns with choices that create win/win environments for both the customer and the company.
• Assists in credit collections from customers prior to shipment of the product.
• Works with sales representatives/customers to receive required materials within a given time frame.
• Assists in training of new sales representatives on product, pricing and production issues.
• Remains up-to-date on production methods to aid in resolving production issues efficiently.
• Conducts plant tours for customers.
• Troubleshoots basic customer computer problems with Varsity Yearbook software.
• Performs other duties as assigned by the Customer Service Manager.

QUALIFICATIONS

Knowledge/Skills/Abilities:

• Ability to gather, organize, and document data accurately, while solving problems quickly and professionally.
• Effectively handle stressful situations created by deadline pressures.
• Demonstrate professionalism and an attitude to serve when interacting with the customer, production, sales, marketing, and the credit department.
• People skills are needed to relate to all levels of management within the company and the school system structures.
• Capacity to adapt and be flexible within a fast-paced environment.  Remain goal-oriented, while handling multiple tasks simultaneously.
• Ability to change priorities quickly, according to the needs of production, customer and/or plant management.
• Ability to work all hours needed.

Education/Experience:

• Bachelor's degree (B. A.) from four-year college or university
• Thorough knowledge of the Varsity Yearbook Program/Price Book Guide.

PHYSICAL REQUIREMENTS:

• While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk. The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.
• The physical demands that are described as required are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

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