Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

Who You Are

You have no issue with doing what needs to be done in troubleshooting, addressing, and escalating emerging issues. You’re successful in working independently to meet deadlines, and can also collaborate cross-functionally within the organization and with third-party vendors. You are a champion of analyzing, lateral thinking, and problem solving. 

As a Senior Associate on our Insurance Benefits team, you will be responsible for operational success and support for a number of different Benefit programs at Justworks.  You will also work closely with Benefit Operations Analysts and Product and Engineering teams to improve existing systems and help implement new Benefit offerings. You will also represent the BOH team as part of cross-functional working groups, as needed.

Your Success Profile

What You Will Work On

Day-to-Day Operational Responsibilities 

• Support the handling of escalated or complex cases involving the administration of benefits
• Support Associates in resolving issues, providing guidance toward a resolution
• Flag trends and bugs to the Team Lead, and Manager, partnering with both to understand the scope and impact of the issue
• Maintain vendor relationships by leading conference calls, setting agenda items, and corresponding with account managers
• Resolve complex benefit inquiries/issues generated by Customer Success and Sales teams within the agreed-upon service level agreements (SLAs)
• Flag SLA compliance issues and recurring themes with our partners
• Partner with internal and external stakeholders to resolve complex issues related to COBRA, ACA Filing, FSA, DCFSA, HSA, and Commuter benefits
• Identify and escalate issues impacting these benefits to your immediate team and Manager
• Build out and maintain internal benefit resources (help articles, training decks, process documentation, etc.)

Team Leadership Support & Process Improvement

• Create and update documentation on ongoing processes, product updates, and new projects
• Participate in internal and regulatory audits of vendors, products, and systems
• Assist Team Lead with new-hire training for new team members 
• Work closely with third-party partners to resolve escalated issues and raise up recurrent problems or system changes
• Act as backup to Team Lead on Partner calls including relaying weekly operational issues, feedback, and questions
• Work with internal teams and third party partner to track and administer all recurring processes in adherence with deadlines 
• Consistently evaluate current processes and create new policies and documentation surrounding plan maintenance and servicing guidelines

Cross-Functional Collaboration & Support  

• Represent the BOH team as part of cross-departmental working groups (i.e. renewals) and keep the team updated on key developments
• Partner with our Product, Engineering, and Legal teams to improve systems and resolve issues
• Lead feature requests and use-cases to improve backend functionality by working closely with Engineering stakeholders
• Perform other related responsibilities as needed based on department and/or organizational needs

How You Will Do Your Work

As a Senior Associate, how results are achieved is paramount for your success and ultimately results in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a s