Senior Operations Analyst

Secure our Nation, Ignite your Future

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first.  At ManTech International Corporation, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement.  

Currently, we are seeking a motivated, career and team-oriented cybersecurity data engineer in support of the U.S. Department of Homeland Security (DHS) Cybersecurity and Infrastructure Security Agency (CISA) Continuous Diagnostic & Mitigation (CDM) DEFEND E Program. The CDM DEFEND E Program is a critical component of CISA’s national effort to ensure the defense and resilience of cyberspace.

This is a remote position where the candidate can work from any location within the United States provided they are able to work on an eastern time zone schedule. 

We are on the lookout for an exceptional Senior Operations Analyst to join our dynamic team. In this role, you'll contribute to ensuring that our platforms operate optimally and meet the highest level of industry standards and customer requirements. As part of our team, you will have the chance to navigate challenging projects and cement your position within a critical role striving for the highest quality outcomes.

Responsibilities include, but are not limited to:

• Installing, configuring, and supporting COTS cybersecurity solutions within complex government Agency operational and security environments, acting as the primary point of contact for support and integration-related Operations and security management issues

• Support the on-going operation and maintenance of Elastic dashboard environment. The dashboard involves representing data gathered from hardware and software asset management, vulnerability management, configuration management, and privileged account and IDAM security solutions across various Federal Government Agencies.

• Coordinates with both ManTech and Subcontractor resources spanning a range of disciplines from systems administration, systems engineering and IT Operations for testing and quality assurance

• Coordinates and supports the transition of new capabilities to Operations in accordance with the DHS SELC lifecycle, Agile SAFe methodology and in coordination with ManTech software testing

• Closely coordinates with Engineering to generate root cause analyses (RCA’s), updating tickets, and resolving problems and incidents

• Creates, updates, peer-reviews and implements Standard Operating Procedures (SOPs) for Operations and Maintenance support

• Supports and observes software testing activities to meet task order requirements

• Recommends, creates, and follows documented methods and practices to deliver effective, efficient, and professional Operations support

• Prioritizes troubleshooting activities requested by Tier II Engineering staff, to include rapid installation and configuration of test systems to model customer environments.

• Maintains the confidentiality, integrity, and availability of data across physical and logical solution boundaries in multi-Agency environments

• Participates in regular reviews with the Engineering Team and Test Team

• Coordinate with Agency’s Engineering resources and OEMs for patching, upgrading or renewing tool and sensor software and hardware

• Identifies areas for improvement and optimization within existing data interfaces and transport mechanisms as part of continuous process improvement initiatives

• Ability to follow Procedures, Processes, and Escalation gates

• Monitor Configuration Management changes and assess the impact of changes, modifications and vulnerabilities for each system involved

• Ensure that system security requirements are addressed throughout the Project and system lifecycle

• Ensure effective controls, countermeasures, processes are in place and optimized to maintain a strong Organizational and system security posture.

• Understand and monitor Operations processes, including but not limited to, the Business Continuity Planning, Incident Response Planning, and Communications Channel Process, to ensure that they are followed properly at Agencies for applicable CDM Solutions and Tools 

• Provide prompt feedback to CDM Project Management, Engineering and Operations personnel