Customer Success Manager, Activation

Are you interested in becoming a part of the Reuters News & Media organization, a division within Thomson Reuters, that is the largest global news brand delivering business, tech and finance content that professionals rely upon around the globe?

We have an exciting role driven by our commercial growth to work with clients and our internal teams as Customer Success Manager, Activation. In this role, you will be working in a team environment and overseeing digital and content campaigns that leverage our full product portfolio. This role is primarily a post sales role that will oversee some of our largest deals that incorporate cross platform elements to ensure the highest level of customer service through campaign execution and in post campaign reporting. It will also inform pre-sales and will closely align with the Digital Sales Planners and US sales team working on our largest strategic partnerships. This position will report into the Americas Sr. Commercial Director.

About the Role

In this opportunity as Customer Success Manager, Activation you will: 

• Act as liaison with sales, ad ops, audience development, and project management across our largest deals
• Organize and streamline communication/deliverables to the clients at kick-off and throughout the campaign
• Create Standardized Campaign Checklists for deliverables and collaborate with internal teams as a main point of contact
• Provide clients with campaign insights mid and post campaign to showcase performance and encourage renewals as well as via ongoing reporting calls.
• Manage and oversee campaign benchmarks to aid in pre-sale as well as to inform future campaigns for best practices.
• Opportunity to leverage BI platforms and tech to more fully automate reporting.
• Effective presentation skills to lead client conversations through activation of campaigns and campaign insights

About You

You’re a fit for the role of Customer Success Manager, Activation if you:

• Have a minimum of 5+ years’ experience working in digital publishing with post sales and client facing experience
• Have a bachelor’s degree and familiar in managing campaign reporting and optimizing campaigns to hit client’s KPIs
• If you are a highly organized professional that can juggle many tasks simultaneously working to meet deadlines
• Thrive in a fast-paced environment where collaboration is instrumental to driving success across a matrixed organization

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What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Th