Manager, Product Management, Enterprise AI Platform - Model Deployment & Services

Manager, Product Management, Enterprise AI Platform - Model Deployment & Services

At Capital One, we’re changing banking for good. We were founded on the belief that no one should be locked out of the financial system. We’re dedicated to fostering a world where everyone has an equal opportunity to prosper.  As part of this commitment, we are building the next generation of enterprise AI platforms that empower our teams to develop, deploy, and scale machine learning and AI systems responsibly and efficiently for maximum impact.

Capital One is widely recognized as a leader in enterprise AI, consistently ranked among the top financial services companies for AI innovation and talent. With our continued investment in modern AI infrastructure and capabilities, Capital One offers a rare opportunity to work on cutting-edge AI systems at enterprise scale.

We’re seeking a skilled and customer-centric Product Manager to join our Enterprise AI Platform team. In this role, you will own the strategy for our model deployment services and control plane. These essential components of our Enterprise AI Platform power how internal teams deploy AI and ML models into Capital One’s scalable, enterprise-grade, production environments–turning the theoretical value of those models into high-impact business results for our internal teams and our customers.

 

In this role as a Product Manager on the Enterprise AI Platform product team, you’ll be instrumental in driving the development and adoption of cutting-edge AI capabilities across the enterprise. You will collaborate closely with engineering, research, and business teams, acting as the voice of both customers and internal stakeholders. Your leadership will empower teams to build innovative, scalable solutions while navigating strategic, technical, and regulatory considerations. 

The ideal candidate for this role is passionate about AI technology and deeply empathizes with customer needs. They are comfortable in conversation with stakeholders ranging from technical customers to senior leadership. 

• Customer’s Spokesperson

  • Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that improve customer experience and drive Product growth by aligning it to Capital One’s mission.

  • Scope and prioritize activities based on business and customer impact

• Business Focused 

  • Demonstrate a growth mindset - effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs

  • Support in prioritizing feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk

  • Create buy-in for the product vision both internally and with key external partners

  • Act as a product evangelist to build awareness and understanding

• Human Centered 

  • You'll breakdown business needs into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test

  • You’ll collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design

• Technology Driven 

  • Work autonomously in an agile environment, to conduct research and develop features that utilize new and evolving technology 

  • Collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers

• Transformational Teamwork

  • By actively participating in horizontal forums, you’ll harness a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams

  • You’ll articulate a succinct product roadmap to deliver business value and share with with stakeholders, elevating your team’s results and becoming a product matter expert

 

Specific responsibilities include, but are not limited to:

• Develop and communicate the product vision for the model deployment services and control plane for production AI/ML workloads on the Enterprise AI Platform.

• Prioritize the product backlog to maximize business and customer outcomes.

• Incorporate design thinking and analytics to inform product design.

• Maintain a healthy backlog of work and play a critical role in many agile ceremonies.

• Serve as the connection between customers, Capital One’s mission, and your team.

 

We want you if you are:

• A strategic product leader who thrives on solving complex platform problems for technical