Principal Digital Product Manager – Workplace Technology Consumer Retail Banking

About this role:

Wells Fargo is seeking a Principal Digital Product Manager to serve as the Workplace Technology Experience Lead for the Consumer/Retail Banking line of business. This is a Senior, business‑facing product leadership role responsible for shaping, prioritizing, and delivering workplace technology experiences that support highly regulated, time‑sensitive, and globally distributed users.

In this role, you will function as the single point of accountability between Consumer/Retail Banking leadership and Workplace Technology, acting as a strategic partner and trusted advisor. You will ensure employee needs are translated into clear product strategies, disciplined prioritization, compliant delivery, strong adoption, and measurable business outcomes.

Workplace Technology includes end‑user computing, collaboration and messaging platforms, regulated communications, shared services (print and audiovisual), and internally developed AI and productivity tools. The role requires close partnership with technology, operations, risk, compliance, legal, cyber security, and records management to ensure solutions are compliant by design, scalable, resilient, and aligned to enterprise standards.

This role focuses on the “why” and “what” rather than solution engineering, with accountability for portfolio direction, value realization, and executive communication across the workplace technology landscape supporting Consumer/Retail Banking.

In this role, you will:

• Serve as the senior workplace technology partner for CIB, accountable for translating business needs into prioritized, outcome‑driven product strategies

• Develop and maintain a rolling 12–18 month workplace technology roadmap aligned to business strategy, employee workflows, regulatory obligations, and enterprise standards

• Partner with CIB leaders and COOs to understand business processes, productivity challenges, and risk considerations, translating insights into investment‑ready priorities rather than feature requests

• Lead portfolio prioritization and trade‑off discussions across competing demands, aligning initiatives to firmwide strategy, funding, capacity, and Run‑the‑Bank commitments

• Present decision‑ready options to executive stakeholders that clearly articulate value, cost, risk, and delivery trade‑offs

• Partner with Workplace Technology domain product owners (e.g., End User Compute, Collaboration, Regulated Messaging, Print, AV, Productivity Platforms) to influence solution direction while respecting clear ownership boundaries

• Ensure regulatory, risk, security, records management, and compliance requirements are embedded from inception into all workplace technology initiatives

• Drive adoption and value realization by defining success measures, tracking outcomes post‑delivery, and partnering on communications and change management

• Act as a clear front door for CIB workplace technology needs, reducing fragmentation and addressing shadow IT through alignment with enterprise platforms

• Strengthen governance through effective decision forums, clear accountability, and consistent executive communication without adding unnecessary bureaucracy

• Serve as a senior advisor to leadership, representing Workplace Technology in enterprise and industry forums as appropriate

Required Qualifications:

• 10+ years of digital product management experience, or equivalent demonstrated through work experience, training, military experience, or education

• 5+ years of experience working in the banking industry

Desired Qualifications:

Education & Experience

• Bachelor’s degree in Business, Technology, Engineering, or a related field; advanced degree preferred

• Experience owning end‑to‑end product lifecycles for enterprise‑scale, user‑facing technology (50,000+ users preferred)

• Experience operating in highly regulated environments

Workplace Technology & End‑User Experience

• Strong understanding of workplace technology domains, including end‑user compute, collaboration and productivity platforms, shared services (print and AV), identity and access management, and endpoint management

• Demonstrated ability to balance employee experience, security, cost, resilience, and operational simplicity

Product and Portfolio Leadership

• Ownership of a product or service portfolio with budget awareness, cost transparency, and vendor considerations

• Strong roadmap development, prioritization, and trade‑off decision‑making skills grounded in business outcomes