Field Service Technician II

Powering the Future: Keeping Critical Power Systems Online 24/7!

Our Service Center Division team is seeking a skilled and customer-focused Field Service Technician to support uninterruptible power supply (UPS) systems and power quality products for customers nationwide. In this hands-on role, you’ll troubleshoot, repair, test, and maintain single- and three-phase UPS systems and related peripherals. Your work will directly support mission-critical environments where power reliability and uptime are essential.

What You’ll Do:

Deliver Expert Field Service:
Perform on-site service of power quality products, including system start-ups, preventive and remedial maintenance, field modifications, and performance testing.

Troubleshoot and Repair Systems:
Diagnose and repair routine UPS and power quality system failures. Troubleshoot malfunctions down to the board level with minimal guidance and escalate non-routine issues to leadership as required.

Provide Technical Support:
Deliver technical support to internal teams, external customers, third-party service organizations, and end users via phone, email, and on-site service.

Respond When It Matters Most:
Schedule and provide emergency technical support and on-call field service to restore critical power systems.

Inspect, Test, and Verify:
Inspect, test, and document failed products, components, and systems prior to return to the factory to determine defects and operational status.

Collaborate for Better Solutions:
Work closely with other MEPPI departments to identify product solutions that improve system performance, protection, and reliability.

Support Project Execution:
Attend daily project meetings as required and coordinate service activities to meet customer and project timelines.

Document with Precision:
Maintain accurate service records and documentation of all services performed. Develop detailed analysis reports related to the repair and inspection of UPS and energy storage equipment.

Guide and Support Others:
Provide guidance and support to less experienced technicians during troubleshooting and repair activities.

Recommend Long-Term Solutions:
Identify customer needs and recommend service product offerings that support long-term system performance and capital investment protection, such as battery upgrades.

Manage Administrative Tasks:
Submit accurate and timely expense reports in accordance with company policies.

What You Bring:

Education & Experience:

• Associate’s Degree in Electrical/Electronics or a related technical field required.

• Minimum of four (4) years of experience troubleshooting and repairing technical, electrical, and/or electronic products; or equivalent education and experience.

Technical Knowledge:

• Intermediate knowledge of UPS products, services, and peripherals, including familiarity with common electrical equipment used in data center environments.

• Advanced proficiency with mechanical and electronic test equipment, including operation, data collection, and reporting.

• Basic understanding of communication and networking protocols.

• OSHA 10 Construction and NFPA 70E certifications required.

• Ability to read and interpret detailed equipment schematics and facility one-line drawings.

Skills & Capabilities:

• Advanced analytical and problem-solving skills.

• Strong interpersonal, communication, and presentation skills to effectively interact with customers, employees, and suppliers.

• Advanced computer skills with emphasis on Microsoft Office applications and MRP/ERP business systems.

Work Environment:

• Frequent travel to customer sites.

• Work performed in data centers, industrial facilities, and electrical/mechanical rooms.

• Exposure to energized electrical equipment and mission-critical power systems.

Why Join Us?

Hands-On Technical Work:
Support critical power infrastructure that customers rely on every second of the day.

Growth & Development:
Expand your expertise in UPS, power quality, and energy storage systems while learning from experienced professionals.

Safety First:
We prioritize safety through training, procedures, and proper tools and equipment.

Career Advancement:
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