Staff Technical Program Manager

About Betterment

Betterment is a leading, technology-driven financial services company that offers investing and retirement solutions for retail investors and investment advisors as well as financial wellness solutions, including a 401(k) for small and medium-sized businesses. Our team is passionate about our mission: making people’s lives better. We’re headquartered in NYC, and offer hybrid NY-based (three days/ week in-office) and select, non-NY-based remote positions.

About the role

The Staff Technical Program Manager (TPM)  will play a crucial role in the orchestration of complex technical projects that align with our strategic objectives. For this senior-level individual contributor role, the ideal candidate will have a blend of technical prowess, leadership acumen, and a deep commitment to cross-functional collaboration.

As a Staff Technical Program Manager, you will:

• Drive the delivery of technical projects, processes and programs for key org and company-wide initiatives to ensure cross-functional alignment and accountability.
• Manage the lifecycle of multiple cross-functional projects simultaneously, from planning to launch.
• Guide and manage the usage of Agile methodologies to simplify project delivery.
• Partner with multiple stakeholders and cross functional teams (Product, Engineering, Operations Leadership, Analytics, etc.) to prioritize and maximize the impact of your projects.
• Implement and evangelize process improvements across the Engineering org.
• Streamline collaboration with external partners and vendors to ensure seamless integration of third-party products and services.
• Drive decision-making, fostering alignment and accountability while dealing with ambiguity
• Provide mentorship to more junior team members.

This role is based out of our NYC office. Below we've reflected the base salary range we would offer for this position. Actual salaries may vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Betterment’s total compensation package for employees. 

• New York City: $150,000 - $165,000

We offer a competitive equity package, health, dental and vision benefits, life and AD&D, short-term and long-term disability insurance, EAP, commuter and parking benefits FSA/HSA, and 401(k) with employer match as well as a flexible PTO policy. This job may also be eligible for variable compensation in the form of a company incentive bonus.  For jobs based out of our NYC HQ, we require in office attendance Tuesday through Thursday, weekly.

A day in the life

A Staff TPM bridges the gap between technical intricacies and overarching company goals, ensuring streamlined progress and optimal outcomes for cross-functional projects and programs.

On any given day, a Staff TPM may:

• Partner closely with Engineering Managers and Product Managers to review priorities and project/program statuses. 
• Lead or attend Agile ceremonies and other process meetings with cross-functional teams, ensuring alignment and addressing potential roadblocks. 
• Coach PDE teams in improving squad-level processes.
• Collaborate with stakeholders in meetings or async on priorities, process and status updates, ensuring alignment across the organization.
• Contribute to risk assessments, resource allocation discussions, and strategic planning sessions. 
• Collaborate with external partners, ensuring seamless integration and timely project execution.

What we’re looking for

• 6+ years of technical product/program/project management experience
• Proven experience in managing multi-disciplinary projects and teams, across multiple time zones
• Proficiency in project management tools such as Jira, Monday.com or Asana
• Agile certification required
• A systems thinker, capable of taking a data-driven approach to problem solving and process improvemen
• A track record of communicating effectively and translating between technical and non-technical stakeholders, both written and orally; experienced in tailoring communications and presentations for multiple levels of staff and executives regularly
• Interpersonal skills to build relationships and collaborate with diverse, cross-functional teams
• Someone who is self-motivated, action oriented, pragmatic, and intellectually curious
• A track record of fostering accountability among stakeholders regardless of seniority or tenure
• Nice to haves:
  • Experience working in Fintech
  • Experience as a software developer and/or systems engineering
  • PMP, PgMP, or similar certifi