Hospice Homecare Manager (Jefferson/Waukesha Counties)

Location: Jefferson County, Waukesha County

Full-time | Day Shift | Monday-Friday | Hours

Includes occasional on call rotation

Make a lasting impact with Agrace

Join Agrace, a nationally recognized nonprofit leader in hospice and palliative care. If you are looking for a manager position that helps support meaningful, patient-centered care, this is your opportunity to make a difference!

How You’ll Make a Difference (Essential Functions)

The Homecare Manager, under the supervision of the Regional Director, provides leadership, guidance, and direct supervision for all aspects of daily operations for the Homecare team, to include management of staff, ensure staffing to meet patient needs and coordination of care. This position will ensure high quality and safe care delivery while promoting a positive and innovative culture through coaching, facilitation, decision-making, problem-solving, census building and regulatory expertise. Responsibilities include coordinating direct and indirect patient care using interdisciplinary team (IDT) approach within a complex and changing environment. This position maintains accountability for quality outcomes, financial performance, and the growth and development of the team.

Key Responsibilities

• Daily Operations Management  
  • Ensure appropriate staffing levels and allocation for services based on census/family needs.
  • Ensure appropriate assignment of new admissions/transfers to ensure consistency in care group caseloads and meeting patient/family needs through use of stablished business models and in collaboration with other leadership supporting the region.
  • Provide oversight and guidance on the management of complex/acute patient cases.
  • Assist clinical staff in the need to facilitate coordination of care. (e.g., partner coordination, appropriate level-of-care utilization).
  • In collaboration with other members of leadership, monitor team performance ensuring continuous quality improvement and high levels of patient, family, and partner satisfaction while reinforcing established clinical, quality, and regulatory expectations.
  • Ensure clinical staff provide quality, consistent, efficient, and cost-effective hospice services while maintaining regulatory compliance and practicing within the scope of their discipline.
  • Direct the clinical practice of the home care team and standardizes processes, with other home care leaders, to ensure consistency across care delivery.
  • Proactively work with team members to address patient/family concerns and safety issues (patient or staff).
  • Collaborate with Volunteer Services to ensure that home care staff are adequately trained to effectively utilize volunteers in supporting patient needs.
  • Provide leadership support and guidance to 24/7 operations in on-call capacity as needed.
• Management of Staff and Employee Engagement
  • Participate in recruitment process, make hiring decisions, and develop training plans for new team members.
  • Assess staff performance and provide feedback, coaching, and/or correction.
  • Complete performance evaluations per agency protocols.
  • Coach staff to work within established job description guidelines and maintain boundaries.
  • In conjunction with the Clinical Education and Quality/Compliance team, identifies educational needs of team and facilitates their development and knowledge into practice.
    • Work with preceptors to evaluate readiness of new staff to work independently.
    • Promote culture of learning, recognize concerns, resolve fears, and motivate the team for engagement.
    • Assist the Clinical Education team to ensure all team members complete all required competencies timely and successfully.
    • In conjunction with compliance HNS team, ensures regulatory visits are completed in accordance with regulatory requirements and Agrace policy.