Healthcare Liaison - Skilled Nursing Admissions Coordinator

At Wellmore of Daniel Island, we are proud to be recognized as a Great Place to Work®, and we believe our success begins with one simple principle: People First. We are a luxury senior living company driven by compassion, respect, and dedication to making every interaction meaningful. Our culture fosters growth, teamwork, and genuine commitment to enriching the lives of our residents and team members. If you're passionate about providing exceptional care in an environment where you’re valued and supported, we invite you to be part of a company that truly puts people at the heart of everything we do. Now accepting applications for a Healthcare Liaison to manage the Skilled Healthcare admissions process for our 48-bed unit. This position is responsible for supporting the department's activities in preadmission, admission, discharge and follow-up processes. Ideal candidates will have previous experience with the admissions process in a Skilled Nursing environment.

POSITION SUMMARY:  The Community Healthcare Liaison manages the Skilled Healthcare admissions process.  This position is responsible for supporting the department’s activities in preadmission, admission, discharge, and follow-up processes.  

ESSENTIAL FUNCTIONS: 

• Represents the campus in a positive manner while creating an environment that fosters respect and courtesy for residents and employees alike.  Works within the campus programs to promote safety and the well-being of all residents and employees. 
• Upholds the campus’s Mission Statement.
• Maintains HIPAA standards and regards all medical or healthcare information pertaining to residents and employees as confidential.
• Daily communication with the Regional Admissions Coordinator related to transfers to the hospital, LOAs, discharges, and admissions to Community SNF.   Collaborate to ensure full occupancy by looking at referrals and admitting.
• Coordinate with the Regional Admissions Coordinator daily ensuring communication with the community’s nursing team.
• Conducts tours of facility with prospective residents and their families.
• Assists in verification of insurance for all admissions, including Medicare Part A and Medicare Advantage (if needed), Medicare Part B, and private insurance. 
• Following company procedures, maintains the admissions process including admission packet and resident guides. All admission packets must be completed before a resident’s admission or time of admission.
• Call the representative prior to admission to set up a time to meet.
• Benefits will be discussed prior to admission, i.e., Medicare covers day 1-20 100% and then supplemental benefits if any, and at what point there will be patient responsibility.
• Managing and processing insurance verification for an ongoing stay in SNF (i.e., notes to insurance providers for continued stay) including Medicare Advantage updates timely.  Noting the chart each time a new verification is received from Managed Care.  The in the chart includes the dates verified through and the HIPPs Code if applicable.
• Following LOA for re-admission and new authorizations, when necessary, in accordance with the Medicare A and Medicare Advantage guidelines.
• Coordinating Long Term Care admissions within the community (i.e., IL, AL, MC, SNF).
• Enters Private Pay admissions into MyUnity including payer information.
• Preparing SNF Rooms for admissions ensuring room readiness before admission arrival (i.e. all equipment including but not limited to the bed, call bell, TV, TV remote are in good working order).  Coordinating with other departments to ensure room readiness including general aesthetics of the room are up to standard and other departments are prepared to service new admission.
• Maintain Customer Service by meeting and greeting all new admissions to ensure they understand the SNF operations, policies, and procedures by reviewing community information including but not limited to mealtimes and key roles and to ensure initial needs are met.  Documenting initial meet and greet in MyUnity.
• Conducting a Satisfaction Survey prior to discharge on day of discharge or day before discharge.
• Calling all residents for a health check 72 hours post Discharge; reminding them to call us with any needs for readmission in the next 30 days. 
• Outreach with local referring partners to establish positive partnerships for admissions.
• Establishing partnerships with surrounding Medicaid Facilities for Discharge Planning when applicable.
• Cross Trained to ensure admission process from all referral sources in absence of Regional Admissions Coordinator.
• Assists with Assisted Living and Memory Care tours and move-ins.
• Provides administrative support to department supervisors as needed. <