Lead Cashier I

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.
 
At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York, Stuart Weitzman – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. 

Role Description: Lead Cashier 

The Cashier role is critical to the overall impression that a customer receives during their visit to Coach by applying the Coach Service skills at the Cashwrap. A Cashier’s ability to offer friendly, efficient service is vital to ensuring a positive customer experience. Cashiers must be able to assess the store environment, understand the needs of their customers (and any waiting customer) and match their service appropriately. 

Responsible for: 

• Creating a lasting impression 

o Act as an ambassador to the Insider Program 

• Engaging customer in verbal and non‐verbal conversation at Cashwrap and while in line (if no Cashwrap Supervisor or Line Leader) 

• Demonstrate high level of integrity when capturing customer information such as name, address, email (as permissible by state law) and maintain password confidentiality 

• Perform cashier end of shift audits in partnership with store management 

• Verify/approve/complete return process in accordance with Policy 

• Ensure repairs are processed in accordance with Policy in partnership with management 

• Ensure all damaged/scrap returns are labeled and ticketed in partnership with management 

• Assist in training and development of Cashiers in partnership with management 

• Monitor and report any equipment issues to management 

• Maintaining SKU integrity 

• Maintaining Cashwrap organization and cleanliness 

• Maintaining media and cash accurately and in compliance with Policy 

• Delivering product purchases to the customer appropriately 

Demonstrates the following Knowledge, Skills, Abilities, and Attitudes: 

• Polite and friendly 

• Positive attitude and energy 

• Takes ownership of role 

• High level of personal and professional integrity 

• Highly collaborative 

• Appropriate sense of urgency 

• Remains balanced and focused and maintains composure under pressure 

• Awareness of environment at all times (i.e., customer, other employees, suspicious behaviors) 

• Comfortable with technology 

Understanding of basic computer system operations 

• Ability to handle customer concerns and answer their questions appropriately 

• Ability to partner with management appropriately on customer issues 

Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.). 

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a