Inside Sales Representative
Super-SodAbout the role
WHY JOIN SUPER-SOD?
At Super-Sod, we’ve been growing grass—and growing careers—since 1892. What began as a small general store has evolved into a trusted name in turfgrass and one of the largest suppliers of sod in the nation. We encourage a collaborative culture and have been recognized as a Top Workplace by the Atlanta Journal-Constitution. With a long-standing tradition of excellence, we're proud to continue growing strong!
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Competitive Wages
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Flexible Paid Time Off
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Comprehensive health and wellness plans (medical, dental, vision, HSA, supplemental life, accident, hospital, and critical illness)
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Access to Employee Marketplace
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Employer-sponsored discounts
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Health and Wellness programs
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Employee Assistance programs
Are you a friendly, detail-oriented person who loves helping others and thrives in a fast-paced, hands-on retail environment?
As an Inside Service Representative I at Super-Sod, you’ll be the face of our brand, providing exceptional customer service to both residential and professional landscaping customers. From greeting walk-ins to processing orders, assisting with product inquiries, and helping maintain a clean and welcoming storefront, you’ll play a vital role in ensuring every customer has a positive, helpful experience. If you’re a great communicator with a passion for customer care, this is your chance to grow with a team that values service, teamwork, and turfgrass expertise.
The Inside Service Representative I interact face-to-face with new and existing customers (both landscapers and residential) while providing exceptional customer service within a retail environment.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Greets customers as they enter the Super-Sod stores.
- Operates curbside, counter sales and on the yard as needed.
- Collects information specific to the customers’ lawn care needs both in-person and over the phone; directs request to appropriate turfgrass professional.
- Processes orders using Point of Sale system.
- Assist customers with questions relating to delivery, availability or price discrepancies.
- Ensures accurate transactions by balancing cash register at the beginning and end of shift, and sales at the end of shift.
- Works closely with Store Managers, Inside Sales Representatives, and Loaders to provide optimal customer service internally and externally.
- Communicates with Company Call Center and Service team members through digital internal communications boards.
- Responds to requests from customers and assists with operational demonstration and handling products weighing up to 50 pounds.
- Processes product returns and reimbursements according to Company policy and standard operating procedures.
- Identifies prices and services and tabulates requested quotes using internal pricing software.
- Communicates with members of other nodes to effectively support customer service and experience.
- Keeps management informed of all activity, including timely preparation of reports.
- Maintains storefront, displays and inside working areas to ensure workspaces are clean and accessible by employees and cu
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