CHILD SUPPORT CUSTOMER SERVICE FRONT LINE MANAGER - SES - 73004167

Requisition No: 840662 

Agency: Department of Revenue

Working Title: CHILD SUPPORT CUSTOMER SERVICE FRONT LINE MANAGER - SES - 73004167

 Pay Plan: SES

Position Number: 73004167 

Salary:  $48,793.92 - $59,050.92 / Annually 

Posting Closing Date: 11/12/2024 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Child Support Customer Service Front Line Manager (Revenue Administrator II – SES)

Marianna

This is an Internal Agency Advertisement

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY: This position performs as a supervisor and is an excellent fit for critical thinkers. If you enjoy working with a team in a call center environment and problem solving, this may be the position for you. Your duties would include:

• Managing a team of 12 operational staff.
• Functioning as administrator, coach, and advisor and providing training to team members.
• Working with the Service Center Manager to develop, implement and monitor operational plans.
• Determining resource needs and shifting available resources to ensure the highest level of productivity.
• Analyzing existing and new business requirements to determine gaps and provide solutions.
• Child Support Customer Service Front Line Manager.

MINIMUM REQUIREMENTS:  

• Currently employed with the Florida Department of Revenue.
• One year of experience working in the Child Support Program.
• One year of experience in a position that includes conflict or problem resolution with employees, partners, and the public.
• Experience coaching, mentoring, promoting professional development and performance improvement activities.
• Experience in assigning work and/or leading teams.
• Experience in communicating through a variety of methods (report writing, public speaking, correspondence, email, meetings, memos, etc.).

SALARY: $48,793.92 - $59,050.92.

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Shalonda Brinson, (386) 401-7319, Shalonda.Brinson@floridarevenue.com.

SCREENING DISCLAIMER: