Intake Clerk

Position Summary:

Arranges for the efficient and orderly admission of inpatients, and outpatients to our Partial Hospitalization and Intensive outpatient programs.  Ensures that the patient information is collected and that patients are aware of hospital policies and procedures.  Interviews incoming patient or representatives and enters information required for admission into computer database.  Distributes appropriate information to ancillary departments.  Participates in performance improvement and continuous quality improvement (CQI) activities.

Position Responsibilities:

Clinical / Technical Skills (40% of performance review)

• Responsible for accepting admissions for hospital services.
• Coordinating referrals and admissions from a physician’s office, local Emergency Rooms and other community referrals and pre-admitting these patients.
• Responsible for preregistering patients for scheduled admissions and outpatient programs and checking insurance eligibility.
• Responsible for interviewing patients or their representative for obtaining personal information or verifying information already on file, including emergency numbers and insurance information.
• Responsible for obtaining signatures on Conditions of Admission, all other admission forms/consent and initiating the advance directive process.  Communicates with Nursing Services when no advance directive is available.
• Responsible for starting Q15 checks on all patients.
• Provides information to the patient/representative about the complaint process, patient rights, HIPAA and visiting hours.  Distributes hospital specific literature.
• Responsible for insuring that a patient’s valuables are taken home by a family member or secured in the safe.
• Communicates appropriately and clearly to supervisor, nurse managers, co-workers and physicians.
• Consults other departments as appropriate to provide for an interdisciplinary approach to the patient’s needs.
• Responsible, when previous arrangements have been made or a co-payment is required, to work with Business off to collect such payments, record payment and forward to the Business Office staff.
• Responsible for knowing hospital policies and being familiar with hospital services that are available.
• Refers patient to the Business Office when financial arrangements need to be made.
• Demonstrates an ability to be flexible, organized and function well in stressful situations.
• Treats patients and their families with respect and dignity; ensures confidentiality of patients’ records.
• Maintain tracking of pending transfers and contact Telehealth Clinician within 15 min if there are at least two patients waiting for assessments.
• Monitor on-site assessments that likely won’t be able to be started in the next 15 minutes and then contact telehealth clinician for completion of assessment.
• Understand the clinical collateral process (e.g. obtaining clinical for a transfer, responding to a fax request, etc.)

• Perform other duties as assigned by Director.

Safety (15% of performance review)

• Strives to create a safe, healing environment for patients and family members
• Follows all safety rules while on the job.
• Reports “near misses”, as well as errors and accidents promptly.
• Corrects minor safety hazards.
• Communicates with peers and management regarding any hazards identified in the workplace.