Customer Service Specialist, Finnish Speaker

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Join us in creating a future beyond fossils!

We are now looking for a Customer Service Specialist, Finnish Speaker to join our team in UPM Business HUB Wrocław, Poland.

Greetings from your future colleague

We welcome you to join the enthusiastic Customer Service Team in Wrocław Business Hub. In this role you will handle a variety of tasks related to sales Invoicing as well as master data requests and purchase documents verification. You will be a part of diverse team of professionals ensuring efficient and continuously improving process. You will collaborate with several stakeholders from various teams. This is a great opportunity to work in a very agile business, develop your skills and make impact. - Agnieszka Maciejczyk, Director Financial Control

What you will do 

• Deliver accurate sales invoicing for forestry services and B2B business partners as well as accurate miscellaneous invoicing

• Handle master data requests related to customer master data

• Perform tasks related to sales invoice collection together in collaboration with the Business personnel and Finance collection team

• Management of purchase orders and delivery specifications, and verification of purchase orders for B2B purchasing process in cooperation with the Business personnel

• Monitor B2B customer and vendor accounts together with Finance & Controlling

• Perform and report of above mentioned tasks and any other tasks assigned by manager, according to defined monthly targets

• Daily collaborate and communicate with internal and external stakeholders

• Support continuous improvement of customer service processes and ways of working

Who you are

• You are fluent in Finnish and English; knowledge of Swedish is considered as beneficial

• You have a bachelor’s degree

• You have experience in customer service or other roles related to Lead To Cash operations or Source To Pay operations

• You are able to work independently and as part of a team

• You have great organizational skills

• You have experience with the following systems: SAP, FOR IT, Service Now, CRM, OAC, Basware is beneficial

This is what we offer to you  

• A meaningful job – We have an inspiring purpose ‘We create a future beyond fossils'. Our work is impactful and transformative. 

• A caring community – Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees. 

• Development opportunities – We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth. 

• Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.  

Learn about our Rewarding and our Ways of working 

Additional information

The position is located in UPM Business HUB Wrocław, Poland.

Please apply via the apply button and attach your CV latest by 08.02.2025. We review applications already during the application period, and you may be contacted already before the application deadline. 

For support with submitting your application, please contact HR Service C