GPS - Application Support Engineer - ONSITE- Supervising Associate

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From strategy to execution, the Government & Public Sector (GPS) practice of Ernst & Young LLP provides a full range of consulting and audit services to help our Federal, State, Local and Education clients implement new ideas to help achieve their mission outcomes. We deliver real change and measurable results through our diverse, high-performing teams, quality work at the highest professional standards, operational know-how from across our global organization, and creative and bold ideas that drive innovation. We enable our government clients to achieve their mission of protecting the nation and serving the people; increasing public safety; improving healthcare for our military, veterans and citizens; delivering essential public services; and helping those in need. EY is ready to help our government build a better working world. 

 

Our GPS Technology Organization is a structure within the US GPS practice that implements and maintains a new operate and technology model designed specifically to support U.S. defense and Government engagements.

 

The opportunity

 

This role will be primarily onsite in Crystal City, Va (work office and/or project site location).

 

As an Applications Support Engineer, you will be a key member of a dedicated operations team with responsibility of assuring overall health of business applications, making recommendations on their continuous health, performance and reliability.

You will monitor applications and their hosting environments in Azure Gov for exceptions, review their performance, manage demand planning and capacity utilization. Your focus will be on stability and application uptime with an emphasis on quick incident resolution and automated solutions that prevent future outages. You will support promotion cycles of solutions, testing and executing version upgrades and patches.

You will be expected to keep up with industry developments and standards, ensuring innovative approaches to operate and support data environments.

 

Your key responsibilities

 

• Lead delivery of on-going maintenance and management of pre-production, production environments, setting timelines and monitoring activities in alignment with business requirements
• Contribute to the development of implementation plans for dealing with complex requests for change
• Review new product support documentation and design release packages for solutions
• Monitor effectiveness of installations and ensure that appropriate recommendations for change are made
• Oversee preliminary reviews for new environments and the adaption of findings to existing environments, including capacity and performance management recommendations,
• Develop internal control standards and contribute to the development of procedures
• Develop relationships with other engineering groups to gain a strong understanding of products and services as well as key business processes and apply technical support engineering expertise to ensure solutions are property managed and maintained​
• Support application platforms and infrastructure in Azure Gov following a shift schedule with availability during afterhours
• Maintain support for containerized implementations
• Maintain compliance of information security policies and compliance policies of NIST such as FIPS, implementing DISA STIG controls, and 800 series publication’s applications

 

Skills and attributes for success

 

• Comprehensive understanding of Power Platform, Dataverse, and Power Apps technologies, with ability to troubleshoot underlying issues
• Comprehensive understanding of complete stack of technologies in Azure Gov, with ability to troubleshoot underlying issues
• Knowledge of business processes, products, and services, within agreed areas of expertise and can provide input and advice to key stakeholders, such as Product Owners, business sponsors and Service Delivery Managers​
• Ability to systematically break apart complex problems (written, verbal or numerical). Ability to analyse figures to solve a problem
• Ability to be analytical and systematic whilst being open-minded and creative
• Able to base decisions on facts rather than emotions, and always using logic