Senior Operations Manager

Job Title: Senior Operations Manager

Department: MCH > Property Management Operations

Reports to: Vice President of Operations, MCH

Compensation: $ 95,000-$100,000 Annually                                                                                        
Location: Remote, Exempt

About Darwin Homes  

At Darwin Homes, we fundamentally believe that the rental experience is broken. Too often, property management—serving as the middleman between investors and residents—often means shoddy service, hidden fees, and inefficient processes that shortchange everybody involved. Darwin was built to make residents' and owners' lives easier through an innovative ecosystem of technologies. We have created the best product in the market for residents to discover, tour, and lease their future home; and for owners to have complete peace of mind from our modern management and leasing services built around our core values of transparency and professionalism. Darwin Homes is the destination for single-family rental services for property owners and residents. 

The Team

The Darwin Homes team is composed of a diverse set of alumni from DoorDash, Square, Facebook, Apple, LinkedIn, and other top technology companies. The founders and executive team have over 30+ years of combined experience in scaling disruptive technology and operations-focused businesses. Darwin Homes was backed by top Silicon Valley venture capital (Khosla, Fifth Wall) and was acquired by Pagaya Technologies, a publicly traded company, in early 2023. Pagaya is an AI/ML data technology company with offices in Tel Aviv, New York, and Austin.

The Role

This individual will play a crucial supporting role in multiple areas within the assigned portfolio. This includes but is not limited to the following duties:

Duties:

Evictions & Compliance Management

• Manage eviction-related processes and ensure alignment between Owner and Darwin systems
• • Maintain and provide routine updates to the shared Evictions Tracker
  • Partner with the internal Evictions Team
  • Meet with external attorneys at least monthly to ensure compliance with local laws and new statutes.
  • Support ISP opt-out processes related to evictions
  • Train and audit local PM teams to establish rules of engagement on daily compliance issues
  • Establish a compliance and evictions SOP and train PM staff on SOP as well as fair housing regulations.
• Support regulatory compliance initiatives
• • Conduct ad-hoc and annual reviews of state-level landlord-tenant laws
  • Facilitate updates to lease addenda and operational workflows based on regulatory changes
  • Oversee real estate license tracking and management
  • Engage in further advancing licensing for our leadership team.
  • Research, evaluate and establish a professional development track for PM staff in the Real Estate field.

Legal & Litigation Support

• Coordinate legal case support between stakeholders
• • Collect, organize, and disseminate case-related information between Darwin and the Owner
  • Evaluate risk factors and make recommendations to both Darwin and Client to avoid litigation and possible liability.
• Maintain visibility into ongoing legal matters
• • Provide routine updates to the Monday board
  • Facilitate follow-ups across Darwin, Owner, and Legal teams
  • Foster and maintain relationships with third-party legal advisors

Administrative & Operational Support

• Provide high-level administrative support to leadership
• Coordinate internal events and logistics
• Support financial operations
• • Regularly assess and compare third-party collection agencies by conducting pilot programs to evaluate performance across collection volume, recovery timing, and level of operational support
  • Collaborate with third-party partners, internal stakeholders, and clients to deliver comprehensive, data-driven insights that inform v