DEPT OF TRANSPORTATION

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CUSTOMER SERVICE REPRESENTATIVE 2

Job Location:

Address: 310 S CALIFORNIA AVE
City: PARKER

Posting Details:

Salary: $34,713.54 

Grade: 15

Job Summary:

Under general supervision the CSR 2 will perform a variety of customer service activities at the Ports of Entry/offices . This position will interpret and communicate the provisions of state and federal motor vehicle codes pertaining to size/weight applicable to ESB Port Operations. May screen and weigh or assist with weighing commercial vehicles. Examine vehicle registrations and other documents to determine authenticity. Issue permits and calculate, collect appropriate fees and taxes, and complete associated cash reconciliations. Is responsible for security of cash receipts, information and a wide variety of accountable forms. Regulates, through permit issuance, domestic and foreign-based commercial vehicle traffic entering and exiting the State. Performs face to face public contact. Will be assigned to one of three shifts that may be rotated accordingly.

Overnight travel may be required. Background check is required.

Job Duties:

Answer various inquiries pertaining to motor vehicle administrative rules, regulations, federal and state statutes, policies and procedures.
Resolves customer issues, problems and/or concerns.
Provides information to representatives of other states motor carrier entities, transportation personnel, law enforcement agencies, T&R offices and other governmental entities.
Provides motor carrier customer contact, follow-up and information referral service relative to the ECD Enforcement programs.
Issues applicable permits, routes over-dimensional loads and collects appropriate fees and taxes.
Reconciles cash receipts and prepares daily deposits.
Must identify when enforcement actions is required and refer the problem to an enforcement officer or supervisor.
Examines motor carrier vehicle registrations and related documents to determine authenticity.
Prepares appropriate reports per agency and ECD requirements.
Communicates pertinent motor carrier size/weight, permit and other related information through electronic, written or oral means with peers, supervisors, other agencies including other governmental agencies and the public. Attends various meetings, conferences and training sessions.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
• Police Department functions, organization, mission, procedures, objectives, policies, rules and regulations particularly those applicable to law enforcement.
• Practices of computer applications and software; of Spillman Computer Aided Dispatch (CAD) Records Management System (RMS), Query Analyzer, Livescan, and Armani.
• Federal OSHA, State and County regulations and policies regarding safe work practices.
• Commercial Vehicle Safety Alliance (CVSA) laws, Arizona Police Officer Standards and Training (AZ Post Rules), EPro/Transport, the Arizona Management System and all ADOT software used in Enforcement Services Bureau (ESB).

Skills in:
• Maintain working relationships with other agency divisions, the public, employees and contractors.
• Strong math, critical thinking, research and complex analysis.
• Problem solving and conflict resolution, interpersonal and employee relations.
• Multi-tasking and time management of multiple and sometimes competing priorities and deadlines.
• Decision making; oral and written communication in the preparation of clear concise reports, correspondence and PowerPoint presentations.
• Google Workspace programs.

Ability to:
• Ability to read, comprehend, and interpret detailed, complex written material.
• Conduct research and compile findings; to handle a variety of complex, sensitive and confidential materials simultaneously.
• Prioritize work assignments and meet deadlines, resolve issues; be tactful but diplomatic.
• Remain professional under stress.
• Work independently without supervision; interact tactfully, persuasively and effectively, demonstrating sensitivity in dealing with individuals from diverse backgrounds.
• Work cooperatively as part of a team and remain calm and focused and adapt quickly to changing priorities
• Handle, communicate and converse with Irate customers.

Selective Preference(s):

2 or more years administrative and/or operations support experience meeting the KSAs. A weight master cert