Provider Success Senior Account Manager
SesameAbout the role
Provider Success – Senior Account Manager
Job Title: Provider Success – Senior Account Manager
Location: Hybrid; option for 2–3 days/week onsite in New York
Team: Provider Success
Reports to: VP Provider Operations
Employment: Full-time
About Sesame
We’re Sesame and we’re building a transformative health care platform that makes it easier and more affordable for all Americans to access high-quality health care. Our all-star team is primed for the journey of re-shaping American health care to put people like you and your family first. Unaffordable, hard-to-navigate health care is what keeps us up at night.
We believe everyone should be able to get high-quality care for a fair price. That’s why we work with doctors who share our vision of giving people a better way to get the care they need - without the stress, frustrations, and rip-offs of the current system.
Today, millions of people use Sesame to book quality care at transparent, upfront cash prices - often for less than they’d pay through insurance. Our subscription programs span weight loss, mental health, and women’s health, and our fertility partnership with Costco and IVI RMA made high-quality fertility care dramatically more affordable. We’re also building Open Sesame, AI that helps people figure out what care they need and where to get it at the best price.
We’re passionate about creating a new kind of health care economy that works for everyday people, and this is just the beginning. We’re proud to have teams across the U.S. and in Berlin and have raised nearly $100 million in funding to grow U.S. operations.
Want to help? Join our team.
About the Role
We’re looking for an analytical, relationship-oriented operator - part account manager, part builder - who thrives at the intersection of provider success, operations, and process improvement.
As a Provider Success Senior Account Manager, you’ll own the experience and performance of a portfolio of Sesame clinicians while helping build the systems that allow Provider Success to scale. You’ll partner closely with Product, Operations, and Clinical Leadership to improve every stage of the provider lifecycle—from onboarding through long-term engagement.
This is an ideal role for someone who enjoys both solving individual provider problems and stepping back to redesign the underlying processes that created them. We’re a small team supporting a large, fast-growing network of clinicians, so the work is hands-on and the bar is high: we want someone who spots what needs doing and does it — often by building the model, tool, or process themselves, increasingly with the help of AI.
Key Responsibilities
Own and Elevate the Provider Experience
Own the success of a portfolio of Sesame clinicians while continuously improving the operational systems that support them. You’ll combine relationship management with operational problem-solving to help providers thrive on the platform, improve marketplace performance, and build scalable processes that enable Sesame’s clinician network to grow.
In this role, you will:
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Serve as the primary operational partner or point of contact for a portfolio of providers across onboarding, engagement, and ongoing success.
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Lead cross-functional initiatives that improve provider workflows, support operations, and lifecycle management, partnering with Product on tools like scheduling, no-show handling, document upload, and specialist eConsults.
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Use provider feedback and operational data to identify opportunities, solve problems, and influence product and process improvements.
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Drive projects that improve provider activation, engagement, quality, and overall marketplace performance through thoughtful operational design and automation.
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Run monthly provider performance reviews — tracking metrics like punctuality, clinical-note completion, off-platform calls, refunds, and no-shows — and turn the data into targeted coaching, provider communications, and monthly Activity Summaries.
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Build and maintain the supply-and-demand models we use to understand clinician coverage by state and service, and translate them into recruiting and search priorities.
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Onboard and train new clinicians (we add roughly 25 a month) and run provider education, including webinars
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