Director, Client Services

Later is the enterprise leader in social media and influencer marketing software, services, and data, trusted by leading brands and agencies worldwide. Following our acquisition of Mavely, the Everyday Influencer Platform®, Later enables brands to scale creator partnerships from nano to premium influencers while managing social media content and campaigns across all major social and affiliate networks. Through proprietary performance data, marketing leaders can drive attributable sales and optimize social commerce with our software platform or award-winning services. 

Later is founded on two success stories that began in 2014: Mavrck, the industry-leading influencer marketing solution (now Later Influence™), and Later, the best social media management platform (now Later Social™) and first-to-market link in bio tool, Later Link in Bio. In 2024, Mavrck and Later officially joined together as one unified business, with a shared vision: to enable the world to make a living with their creativity.

We’re trusted by the top social platforms, with partnerships and integrations with Meta, TikTok, LinkedIn, YouTube, and Pinterest.

We enable marketers to create high-performing content and engage in authentic collaborations with creators to reach new audiences, drive engagement, and generate predictable ROI. 

About the Role

Later is looking for a Director, Client Services to elevate how we deliver influencer marketing campaigns for some of the world’s leading brands. This role is not just about managing accounts — it’s about shaping the systems, people, and processes that enable best-in-class delivery at scale.

As a senior leader, you’ll oversee a team of Account Leads and client-facing specialists, driving operational excellence, campaign quality, and client outcomes. You’ll ensure every campaign is delivered with precision and impact, while building the internal infrastructure and talent needed for long-term growth. This role is equal parts strategist, operator, and coach — and is central to Later’s ability to deliver predictable, measurable ROI in the creator economy.

What You’ll be Doing

Strategy

• Lead a team of Account Leads to deliver flawless campaigns across a portfolio of enterprise clients.

• Monitor and manage team bandwidth, ensuring balanced resourcing and sustainable high performance.

• Embed a culture of accountability through structured internal meetings, clear performance expectations, and consistent communication.

Technical / Execution

• Own the quality bar for all campaign deliverables — from activation briefs to final reports.

• Review and approve key client materials, providing strategic insights that elevate outcomes.

• Oversee campaign KPIs, flag risks early, and guide teams in optimizing performance.

• Partner with Sales and Strategy during presale to validate scopes, timelines, and deliverables — ensuring commitments align with internal capacity and standards.

Team / Collaboration

• Recruit, onboard, and mentor top talent for the Services team.

• Provide structured coaching, real-time feedback, and professional development opportunities.

• Model proactive, strategic client service and set clear expectations for performance at every level.

• Identify and implement workflow improvements that reduce friction while maintaining creative excellence.

• Partner with Customer Operations, Revenue Operations, and Product to roll out scalable systems that support high-quality delivery.

• Establish playbooks and best practices that raise the bar for service delivery across the org.

Research / Best Practices

• Act as a thought leader on creator economy trends, platform shifts, and cultural insights.

• Educate internal teams and clients on best practices, embedding innovation and strategic POVs into every campaign.

What Success Looks Like

• • Every client campaign is delivered on time, on scope, and above expectations.

  • Later is recognized by clients and partners as best-in-class in influencer marketing services.

  • Services team members are engaged, growing, and consistently exceeding performance expectations.

  • New workflows, playbooks, and processes are implemented that increase efficiency and scalability