Clinical Business Operations Representative

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The Department of Dermatology has an exciting opportunity for a full-time to work in Miami, Fl.  The Clinical Business Operations Representative facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent in this position performs general administrative and receptionist functions, to include answering incoming calls, necessary for the complete and efficient management of patients, including the acquisition of necessary patient-care and records. This role will also assist patients in a courteous, efficient and professional manner and ensure adherence to divisional and departmental service standards.

• Assists the department in managing expectations surrounding pre and post patient care.

• Obtains or reviews all patient demographic information, insurance information and referral numbers.

• Reviews clinical records for completeness including authorization, signatures, missing data and other patient information.

• Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, messages and documents messages in the appropriate software.

• Greets visitors and callers, handles their inquiries, and directs them to the appropriate persons according to their needs.

• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.

• Provides coverage for responsibilities of co-workers when assigned or as need arises.

• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.

• Maintains confidentiality of all information.

• Adheres to University and unit-level policies and procedures and safeguards University assets. 

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

MINIMUM QUALIFICATIONS                                                                                                         

• High school diploma or equivalent

• Minimum 5 years of relevant experience

• Ability to communicate effectively in both oral and written form.

• Ability to work evenings, nights, and weekends as necessary.

• Skill in collecting, organizing and analyzing data.

• Ability to work independently and/or in a collaborative environment.

• Commitment to the University’s core values

DEPARTMENT SPECIFIC FUNCTIONS

DEMOGRAPHIC and CLINICAL INFORMATION 

• Obtain request forms from Lab, assure that biopsy numbers are in consecutive order and are accounted for.

• Enter patient demographic information in Power Path  computer system.

• Enter clinical description and grossing measurements for each specimen in Power Path.

• Contact referring physician’s office if missing information.

• Review daily work queues and resolve pending information in order for claims to be released to billing division.

TRANSCRIPTION

• Obtain biopsy request forms and tapes from Dermatopathologist.

• Enter biopsy number in system and pull up demographic topography information.

• Enter any “canned” macro codes in system. Edit macro text if necessary.

• Transcribe dictation for each biopsy. This will include, but not limited to, the diagnosis, microscopic findings dermatopathologist interpretation and notes to referring physician regarding the specimen.

• Send all the transcribed path reports through spell check function. Add any new terminology to the dictionary after the spelling as been verified in the Medical and Dermatology Dictionary or other source.

• After entire day’s transcription has been completed, place biopsy reports in numeric order and place on Dermatopathol