Meter Maintenance Supervisor

PHYSICAL OFFICE LOCATION: PEC Haley Road Offices - 302 Haley Road, Johnson City, TX 78636 

 

$47.56 Minimum Starting Base Pay* + KPI Bonuses + Competitive Benefits

*Qualifications may warrant greater starting base pay within the full pay range.  Individual base pay is determined by experience, job-related skills, and relevant education or training.

Position Summary

This position is responsible for supervising and directing the operations of the meter maintenance staff, maintaining the accuracy and communication of commercial, residential and revenue meters.

Essential Duties & Responsibilities

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• Train others in metering theory and applications
• Develop systems with provisions for continuity of operations during any disaster recovery or other emergency situations
• Maintain the accuracy and communication of all commercial and residential revenue meters
• Test equipment to ensure proper calibration and functioning
• Attend metering seminars and conferences
• Design and document complex metering schemes
• Use CIS to keep meter history and account data accurate
• Maintain CT/PT meter database
• Order meters for all applications within the company
• Resolve customer complaints and answer customers' questions regarding department management policies and procedures
• Supervise the work of office, administrative or customer service employees to ensure adherence to quality standards, deadlines and proper procedures, correcting errors or problems
• Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes
• Implement corporate and departmental policies, procedures and service standards in conjunction with management
• Discuss job performance problems with employees to identify causes and issues and work to resolve problems
• Teach and instruct employees in job duties and company policies or arrange for training to be provided

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• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action
• Recruit, instruct and supervise subordinates
• Interpret and communicate work procedures and company policies to staff
• Develop and review operating procedures
• Develop and manage department budget
• Establish work priorities and activities
• Recommend promotions, transfers, hires and other disciplinary action
• Establish metrics and prepare monthly reports
• Coordinate activities with other departments
• Maintain the security of confidential information
• Stay abreast of advances in technology
• Demonstrate regular and prompt attendance
• Performs other related duties as necessary or assigned

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Supervisory and/or Leadership Responsibilities

A full range of supervisory activities, training, evaluation, counseling and recommendation for termination. This includes, but is not limited to, effectively communicating organizational policies and other information to subordinates, ensuring that employees have a clear understanding of their responsibilities.

Knowledge, Skills & Abilities

• Knowledge of business and management principles including strategic planning, resource allocation, leadership techniques and budgeting
• Knowledge of using computer systems, which may include setting up and using hardware and software programs, entering data or processing information
• Knowledge of principles and processes for provid