Manager, Consumer Communications

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

This job leads functional projects and programs, using specialized expertise to identify issues and recommend best practices. They play a crucial role in driving communication initiatives and process improvements within the organization.

Job Description:

Essential Responsibilities:

• Develop and implement strategic communication plans to support business goals.
• Oversee the creation and distribution of communication materials across various channels.
• Manage relationships with media, stakeholders, and partners to enhance the company's reputation.
• Analyze communication metrics and adjust strategies to improve effectiveness.
• Collaborate with senior leadership to align communication efforts with corporate objectives.
• Provide guidance and mentorship to the communications team, fostering professional growth.

Minimum Qualifications:

• Minimum of 8 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

We’re looking for a strong communicator and trusted collaborator to join PayPal’s Consumer Communications team as a Manager supporting internal, executive, and external communications across the Consumer business.

This role will support communication efforts across consumer-focused teams, partnering closely with communications leads to help inform, engage, and inspire employees, while also supporting high-impact external moments. You’ll contribute to communications around global all-hands meetings, leadership forums, organizational updates, executive visibility, product launches, earned media opportunities, and integrated campaigns. This is a highly cross-functional role that requires excellent writing, sound judgment, strong project skills, and a willingness to flex across priorities in a fast-moving environment.

• Support internal communications across the Consumer organization, including planning and content for global all-hands, leadership meetings, and org-wide announcements
• Partner with communications leads on executive communications for the Consumer Leadership Team
• Contribute to external communications efforts including product launches, integrated campaigns, and earned media support
• Collaborate across key functions to ensure aligned, well-executed communication moments
• Manage multiple work-streams with strong attention to detail and an ability to adapt to shifting priorities
• Support