Manager, Operations Integration

Our secret to leading the way in hospitality? We put our people first!

At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.

Join us and Be a Part of Something Good.

Job Summary 

The Manager, Operations Integration supports the Operations Team through project management, KPI tracking and the continuous assessment of potential risk associated with cross functional initiative implementation.  This role is also responsible for presentation development for various audiences as directed from Operations Leadership. 

Job Responsibilities and Duties 

• Leads the Operations Team project status meetings and reporting cadence 

• Documents Operations Team Project Establishment Briefs as required for Transformation Office approval 

• Manages the Quarterly Operations Integration and Operations call schedule 

• Develops executive level presentations and project updates as required to keep all stakeholders informed and aligned 

• Supports the Sr. Director, Integration with tasks associated with the management of the Operating Committee 

• Communicates and executes integration plans that ensure the efficient merging of operational functions, processes, and systems 

• Identifies opportunities for operational efficiencies and improvements during integration 

• Executes change management strategies to minimize disruption and maximize the success of integration efforts 

• Communicates with department leaders and project managers to ensure smooth integration with Operations 

• Manages a cross functional calendar of all upcoming initiatives that will be communicated and rolled-out to Operators.  

 Knowledge, Skills, Abilities 

• Demonstrated project management and organizational capabilities 

• Functional understanding and knowledge of restaurant/retail operations procedures, and processes 

• Proficiency with Powerpoint and Excel 

• Strong communication skills  

• Experience with project management programs such as SmartSheet and Monday.com 
   

 Requirements

Education Requirements 

• Bachelor's Degree 

Education or Certificate Details