Registered Apprenticeship Partners Information Database System (RAPIDS) Expert

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider Craft Education as the next step in your career.

 

Craft Education is on a mission to solve skilled labor shortages by powering work-based learning pathways for all.  

 

At Craft, we’re revolutionizing the apprenticeship degree, combining on-the-job learning with accredited instruction to create innovative educational pathways that accommodate working professionals and meet employer needs.  Our flagship product - Craft Connect - helps organizations administer apprentice degree programs and address mission-critical data and reporting needs.  Through the same platform, Craft is also transforming how on-the-job learning converts into academic credits.

 

Our team of technology, education and workforce professionals also provides technical assistance to organizations looking to launch and manage apprenticeship degree programs.  We are working tirelessly to accelerate the expansion of these programs along with the data infrastructure that underpins them.  

 

If you’re looking to join the work-based learning revolution, we’d love to talk with you.  At Craft, you’ll have the opportunity to solve hard problems in a high-growth startup environment and make a lasting impact on the future of education and workforce development.  We couldn’t be more excited to advance this work as a team of innovative, collaborative and mission-oriented professionals - we hope you’ll consider joining us.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Pay Range: $66,300.00 - $99,500.00

Job Description

This role serves as the primary expert for the Registered Apprenticeship Partners Information Database System (RAPIDS), guiding customers through compliance and registration processes for apprenticeship programs. Assists customers in successfully navigating the technical and administrative aspects of RAPIDS while driving operational efficiency. Collaborates with cross-functional teams to develop streamlined processes, resolve complex challenges, and empower customers to achieve apprenticeship program success.

Primary Responsibilities

• Acts as the subject matter expert on the RAPIDS system, assisting customers with apprentice registration and compliance requirements.
• Provides hands-on guidance for complex processes, including form submissions, approval workflows, and system troubleshooting.
• Ensures accurate and timely registration of apprentices, maintaining compliance with federal and state regulations.
• Develops and delivers training resources, including guides, tutorials, and workshops, to educate customers on RAPIDS usage and best practices.
• Collaborates with the Customer Education team to integrate RAPIDS content into broader customer enablement initiatives.
• Analyzes common customer challenges with RAPIDS and designs scalable solutions to address pain points.
• Partners with internal teams to optimize workflows and reduce the time required for apprentice registrations.
• Serves as the escalation point for RAPIDS related support tickets, collaborating with engineering and support teams to resolve issues efficiently.
• Tracks and documents common customer inquiries to enhance RAPIDS knowledge bases and FAQs.
• Works closely with apprenticeship program designers to ensure RAPIDS processes align with broader program objectives.
• Provides feedback to federal agencies on system usability and suggests improvements based on customer experiences.
• Monitors key metrics related to apprentice registration and compliance.
• Generates reports for internal stakeholders to track registration trends, compliance rates, and system performance.

This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activ