SVP & GM Sleep Number

Job Description:

Role Summary/Purpose:

Reporting to the SVP, Home Core Leader, the General Manager - Sleep Number is responsible for leading and managing all aspects of the client relationship and performance. The role of the General Manager is to effectively grow the Sleep Number portfolio, increase assets/accounts, profitably, execute growth initiatives, introduce additional products and lead SYF's cross-functional team. The General Manager will have direct P&L responsibility and will be expected to drive portfolio pricing, contract renewal and daily program administrative duties. 

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Direct P&L responsibility for the PLCC and Pay Later portfolio within the Home & Auto Platform.

• Partner with cross-functional team in the development and implementation of key strategies designed to drive growth and market/credit penetration.

• Develop and maintain excellent working relationship with client groups and all key stakeholders, including key industry influencers.

• Understand portfolio dynamics to develop, support and implement key business and profitability strategies

• Own and drive overall portfolio financial performance as well as key growth metrics.

• Own and drive new product and capabilities for the client, and position Synchrony’s innovative brand.

• Lead the cross-functional client team in supporting the client as well as achieving key deliverables.

• Develop and execute detailed client growth strategies.

• Understand and deliver on key client metrics.

• Develop and support all client economic incentives and integrate portfolio performance.

• Drive execution of a comprehensive sales effectiveness rigor to support detailed growth strategies.

• Identify opportunities to elevate client relationships and drive program awareness through ELT engagement, Synchrony curated events and industry conferences. 

• Work closely with client operations teams to develop/implement training initiatives as needed

• Provide leadership to ensure adherence with all external and internal Compliance and Regulatory requirements

• Drive professional development, mentoring and coaching of direct reports and functional support teams.

• Lead contract administration, deal renewal and economic negotiations.

• Understand and deliver key client metrics/SLAs and represent SYF's interests in client negotiations

• Support business-wide initiatives as needed

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's degree with major in Business, Marketing, Finance, or related field, or 10+ years of financial services 

• Minimum of 7 years' experience in managing private label portfolios at the senior level. 

• Minimum 7 years’ leadership experience in financial services or within industry. 

• Minimum of 5 years leadership/team building experience with a solid track record of coaching, building both strong cross-functional alliances and motivating others to act in a boundary less fashion.

• Minimum of 5 years’ negotiation experience. 

Desired Characteristics:

• Demonstrated prior experience involving contract negotiations, competitive pricing, business planning and P&L management.

• Demonstrated clear thinker with a proven track of being able to develop, articulate and execute a clear growth oriented vision and strategy

• Strong marketing, creative and analytic skills

• eCommerce, and Payment Industry experience

• Home Furnishings Industry experience a plus

• Proven ability to influence corporate decision makers; strong negotiating skills

• Ability to demonstrate innovation and creative approaches to business needs

• Excellent written and verbal business presentation and communication skills

Grade/Level: 15

The salary range for this position is 200,000.00 - 330,000.00 USD Annual.  This position is also eligible for an Annual Incentive Plan target of 25% of salary and an Annual Equity target of 25% of salary.