Regal Rexnord is seeking a Customer Care Advocate who will provide timely processing of orders received by mail, telephone, fax, or e-mail or personally from customers or company employees. A successful CSA will have relevant experience preferably in a manufacturing environment that is typically fast paced. Works under close supervision.

Essential Duties and Responsibilities

• Respond to customer emails from an employee account, and a customer service email account.

• Enters and confirms orders received for price within 24 hours of receipt.

• Informs customers of any price discrepancies, expected ship date, anticipated delays and any additional information that may be needed by the customer.

• Maintain detailed documentation of orders received, and file accordingly.

• Follows up on orders to ensure delivery by specified dates.

• Receives and provides timely feedback to the company and the customer on any complaints received.

• Answers product questions from customers or individuals.

• Ensures that quotes are processed in a timely manner.

• Serves as backup for all customer orders received and invoicing needs as required.

• Answering phones and talking with customers – Heavy phone traffic.

• Daily filing

• other duties as assigned

Basic Qualifications:

• High school diploma or equivalent, some college or business school preferred.

• Prior customer customer service experience

• Microsoft Office and basic computer navigating skills

Preferred Qualifications:

• Prior Customer Service Experience in a manufacturing environment

• Experience using SAP or Salesforce

Critical Competencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires excellent oral and written communications skills, including strong telephone skills.

• Ability to define problems, collect data, establishes facts, and recommend or implement resolution.

• Ability to work in a demanding environment.

• People skills necessary to establish and maintain effective working relationships with co-workers.​

Physical Demand and Work Environment:          

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, feel and reach with hands and arms. The employee frequently is required to talk or hear. The employee is occasionally required to stand and walk, also must occasionally lift and /or move up to ten pounds. Specific vision ability required by this job are related to the use of computers including close vision, peripheral vision, and ability to adjust focus. Overnight travel less than 10%.

The work environment is mostly in an office setting, occasionally maybe in a production setting or outside vendor’s machine shops.

Benefits

• Medical, Dental, Vision and Prescription Drug Coverage
• Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
• Paid Time Off and Holidays
• 401k Retirement Plan with Matching Employer Contributions
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Paid Leaves
• Tuition Assistance

About Regal Rexnord

Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.

The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data