Team Manager, Service Delivery Management (Service Product Delivery)

ROLE OVERVIEW 

The Team Manager, Service Product Delivery leads a team of Service Product Providers responsible for planning, developing, and delivering tailored service product experiences for virtual schools. This role ensures the consistent delivery of contextualized professional learning experiences that build staff capacity and support effective implementation of service products and programs. The Team Manager is accountable for building team capacity, upholding shared design and delivery guidelines, maintaining strong school partnerships, and enabling the effective application of global service products in local contexts.  

RESPONSIBILITIES 

Team Leadership & Capacity Building 

• Manage, coach, and support a team of Service Product Providers, building their capacity to develop and deliver high-quality professional learning experiences. 

• Establish clear expectations for service quality, delivery consistency, and adherence to shared design and delivery principles.  

• Support professional growth and role clarity across areas of expertise and assigned school partnerships. 

• Foster a culture of collaboration, learning, and continuous improvement through regular feedback and recognition. 

Service Product Delivery Oversight 

• Oversee the planning, development, and delivery of tailored service product experiences across our network of virtual schools. 

• Ensure service product delivery builds adult knowledge, skills, and practice through role-relevant, job-embedded, and practice-centered learning experiences. 

• Balance consistency of service product experiences with flexibility to meet school- specific needs. 

Design Standards & Quality Assurance 

• Collaboratively develop and maintain design and delivery principles, guidelines, and quality standards with the Lead of Staff Learning Service Products. 

• Build team understanding and consistent application of shared standards across delivery contexts. 

• Establish feedback, reflection, and review processes to strength