Senior Associate - Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Enterprise Data Management & Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions.  Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent.  By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.

Brief Role Descriptions:

We’re looking for a passionate and detail-oriented Senior Associate Product Manager to join the Digital Tracking Platform team within American Express’ Enterprise Digital & Data Solutions (EDDS) group. This position is ideal for candidates with 1–3 years of experience in digital product management or analytics platforms who are excited to work on enterprise-scale data infrastructure, consent and tagging governance, and cross-functional delivery. You will contribute to the evolution of our Digital Tracking Platform, enabling data capture, consent policy adherence, and measurement capabilities across Amex’s global digital ecosystem. 

The ideal candidate will have a passion for product management, strong technical proficiency, a data-centered decision-making mindset, and a desire to learn and grow in a dynamic, fast-paced environment. This role involves being an amazing thought-leader and partner with our engineering team to develop new features and products for seamless integration and performance of our platforms. You will also work closely with our Center of Excellence teams to enable user teams through issue resolution, standardize best practices, and develop compelling and engaging communications. You will also go in deep with various functional stakeholders across the enterprise to conduct thorough research and understanding of needs across the enterprise. With hundreds of trackers impacting millions of users every day, this role is critical in building and improving end user experiences across American Express. 

Primary Responsibilities:

• Support product planning, delivery, and support of tagging and tracking solutions across web and mobile platforms.  
• Partner with senior product managers to maintain roadmaps, prioritize work, and drive delivery across engineering and operations teams. 
• Translate product requirements into user stories and work with engineering to ensure accurate and timely implementation. 
• Collaborate with compliance and privacy stakeholders to implement consent and preference management requirements across digital channels. 
• Assist in building and maintaining metadata standards, tagging specifications, and consent-related taxonomies. 
• Ensure tagging implementations comply with data governance and privacy regulations (e.g., GDPR, CCPA). 
• Contribute to issue tracking, UAT, and root cause analysis of data anomalies or tagging defects. 
• Participate in the optimization of tagging operations, including configuration of tag management systems and documentation processes. 
• Monitor key product metrics and support experimentation, A/B testing, and analytics enablement