Patient Access Representative - Urology Of Indiana
Urology of IndianaAbout the role
Urology of Indiana is the oldest continuously operating urology practice in the country and has roots dating back to 1887. We see patients in multiple office locations throughout Indianapolis and Central Indiana. Our dedicated staff is committed to making each visit and subsequent care a comfortable and satisfying experience for patients. We consider our employees to be very valuable resources and are committed to providing recognition and the necessary training, along with appropriate compensation and benefits, to help our staff members reach their individual career goals and objectives. We offer challenging and fulfilling jobs in a variety of roles. Urology of Indiana is a dynamic, exciting place to work.
About the Role
The Patient Access Representative will be responsible for checking patients in and out and providing exemplary customer service. The position will support U.S Urology Partners by providing clerical support to all areas of the office.
What You’ll Be Doing
Exceed daily expectations and goals, with minimal error, while maintaining contact with the manager regarding the status of assignments and deadlines.
Display leadership initiative by offering to help others or asking to take on additional responsibilities when able
Responsible for check-in/check out
Travel to satellite locations as needed
Verify insurance for upcoming procedures
Processes and maintains third-party referral information and coordinates referral procedures with clinical units and billing
What We Expect from You
High School Diploma
Interact professionally and positively with all patients, colleagues, managers, and the executive team
Exhibit a high degree of maturity, integrity, loyalty, creativity, and strict confidentiality with HIPPA compliance in all daily tasks.
One year of experience working in a medical practice or in a health insurance organization
Excellent verbal and written communication skills
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual should have a thorough knowledge of computer information systems.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Other Duties
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