SCOPE OF ROLE:

Provides reliable technical assistance to external and internal customers across Boston Gear’s broad portfolio of product offerings, includes Speed Reducers, Gearing, Standard Enclosed Gear Drives, Custom Speed Reducers, AC / DC Motors, DC Drives, Centric Overload Clutches, and Torque Limiters. Accurately interprets technical data product specifications and end application information, enabling functional interchangeability to grow sales. Comfortable utilizing technical skills in conjunction with Customer Relationship Management (CRM) software to document customer interactions in the form of new contacts, leads / prospects, opportunities, quotes, etc., to win business. Expected to respond quickly to customers’ inquiries while engaging in voice of the customer (VOC) initiatives, keeping an open channel for customer ideas that expand Boston Gear’s product portfolio and market opportunities.

MAJOR RESPONSIBILITIES:

• Competitively cross-references / interchanges products in fast-paced environment
• Performs required calculations for sizing and selection of products
• Responds quickly to written inquiries from customers and prospects through current and evolving communication mediums / technologies
• Fields approximately 15-20 technical calls from customers and prospects, daily
• Provides technical training to Customer Support staff
• Technical liaison between Customers and Engineering, Sales, and Product Marketing to determine mutually beneficial engineered solutions
• Supports key performance indicator (KPI) targets for telephony, customer relationship management, and response times
• Coordinates activities for non-standard materials and new part creation  Instigates marketing material corrections to keep catalogs and websites current based on part number specifications, prices, and other relevant information
• Participates in factory visits to cross-collaborate on strategic growth initiatives as required
• Serves as designated contact for special projects and contributes to continuous improvement activities
• Works with the Sales Management to amplify their efforts in the field
• Works in a Business-To-Business (B2B) environment

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Business or Engineering preferred. Equivalent combination of education and related experience required.
• Minimum of 2 years of customer service focused experience required. 5 years and in a manufacturing environment preferred.
• Prior application support experience in a manufacturing environment preferred
• Prior internal sales experience selling engineered products preferred
• Previous experience discussing technical aspects of products preferred

Benefits

• Medical, Dental, Vision and Prescription Drug Coverage

• Spending accounts (HSA, Health Care FSA and Dependent Care FSA)

• Paid Time Off and Holidays

• 401k Retirement Plan with Matching Employer Contributions

• Life and Accidental Death & Dismemberment (AD&D) Insurance

• Paid Leaves

• Tuition Assistance

About Regal Rexnord

Regal Rexnord is a $6.5B publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.

The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.

Equal Employment Opportunity Statement

Regal Rexnord is an Equal Opportunity and Affirmative Action Employer.