Bids & Client Services Coordinator

Bids & Client Services Coordinator - Operations

The Company

Christie’s, the world’s largest Art Business, is an incredibly exciting & enriching place to start or continue your career. Whether you work within one of our Specialist Art Departments or in our more Operational focused teams we are all working together with one common goal in mind: to continue the success of this over 250 year old company, steeped in history, bringing constant innovation whilst not forgetting our age old values; Respect, Passionate Expertise, Exceptional Client Service, Teamwork, Integrity, Business Judgement & Innovation. Colleagues across all departments are truly passionate about what they do and it is constantly inspiring to work with industry leaders across all segments of the business.     

The Role

This is a hybrid role, with responsibilities in Bids and Client Services.  The Representative will be responsible for understanding and assisting with the execution of all bidding channels.  In advance of the sale this person will assist in processing telephone and absentee bids; Christie's LIVE registrations and troubleshooting; compiling and archiving sale records. They will collaborate with other Bid Department coordinators to create a seamless pre-sale/sale day/post-sale schedule.  The Representative will also be responsible for assisting the Client Service Center as necessary in both front and back of house capacities. Duties to be performed in full compliance with department standards, including teamwork, high level of client service, accuracy, attendance and punctuality. Time between Bids and Client Services will be determined and scheduled by Department Supervisor(s).

Specific duties & responsibilities will include but are not limited to

• Process requests from clients to participate in sales, ensuring their effective bidding via absentee, telephone and Christie’s LIVE

• Assist in monitoring multiple department inboxes as well as phone lines

• Master the Christie’s systems, including LIVE Bid Management, Dotcom Admin tool, JDE, COS

• Perform Client Service functions as assigned, including but not limited to Auction Estimates, Front Counter Duties, Online sale support, Live Chat, Auction Estimates, Sale Views, etc.

• Gather and monitor AML compliance information

• Carry out sale procedures, liaising with finance, specialists, and post-sale departments

• Communicate frequently with specialist departments

• Maintain sale files including auctioneering book for archiving and audits

• Communicate directly with internal and external clients (phone, email, live chat and in-person) adhering to Christie’s Client Service Standards

• Other duties as assigned by Manager

The Candidate

• Bachelor’s degree preferred, or equivalent work experience

• Proficiency with numbers - reading, writing, hearing

• Ability to remain calm under pressure

• Willingness to comply with department and company standards of client service

• Excellent ability to focus in a busy and distracting environment

• Excellent ability to multi-task and prioritize, demonstrating excellent organizational skills

• Strong follow-up skills with attention to detail

• Excellent communication and interpersonal skills, including superior written and spoken communication

• Knowledge of E-mail, Spreadsheet, and Word Processing software (Microsoft Office preferred)

• Ability to learn Christie’s systems •Strong teamwork abilities

• Reliable attendance and punctuality

• Flexible work hours (i.e. 7:30 am start time on sale days, some Saturday sales, some late evenings, some Sunday prep for occasional Monday sales)

• Second language a plus

The Benefits

• Comprehensive Medical, Dental and Vision care plans for employees and dependents (On average, Christie’s pays 80% of total premiums)

• 401(k) Savings Plan – Christie’s provides a matching contribution up to 5% (subject to IRS limits)

• Life Insurance - 3x base salary up to $400k (100% paid by Christie’s)

• Disability Insurance (100% paid by Christie’s)

• Generous time-off and leave policies; including 100% Paid Family Leave up to 16 weeks.

• Fitness Reimbursement Program: reimbursement of eligible fitness fees and memberships up to $600 per year

• Annual Discretionary Performance Bonus Plan

• Commuter Benefits - Pre-tax money towards your daily commute with a Christie’s contr