ServiceNow Senior Business Systems Analyst

At Armanino, you determine your career path. This means it's possible to pursue challenges you are passionate about, in industries you care about.

Armanino is proud to be Among the top 20 Largest Accounting and Consulting Firms in the Nation and one of the Best Places to Work. We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network. We want you to integrate all aspects of your life with your career. At Armanino, we know you don’t check-out of life when you check-in at work. That’s why we’ve created a unique work environment where your passions, work, and family & friends can overlap. We want to help you achieve growth by giving you access to a network of smart and supportive people, willing to listen to your ideas. 

Job Responsibilities  

• Partner with the business process owners and stakeholders to address process improvement and drive efficiency within the ServiceNow platform. 

• Liaison between the business partners and the IT group to support ServiceNow and provide analysis for systems implementation, upgrade, and enhancement projects. 

• Perform analysis of key requirements and clearly communicate alternatives and recommendations to decision-makers. 

• Documenting business and functional/technical specifications for ServiceNow (ITSM / HRSD) system development and enhancements based on user requirements. 

• Discuss functional and the solution aspects of a project effectively along with being able to understand and evaluate the challenges. 

• Participate, influence, and drive cross-functional projects that impact various IT and Business processes. 

• Work as a member of a project team on building new functionality and /or enhancing existing functionality. Technical tasks can include being able to identify data needs from various systems, custom reporting, developing requirements documents, and data mapping, identify integration points, and process flow documentation. 

• Work across multiple projects & tasks and successfully prioritize and deliver results in the face of competing business interests. 

• Proactively refine upstream solutions to avoid downstream business or IT process and data issues. 

• Preparation and execution of test plans to ensure high quality results. 

• Managing and coordinating Regression and User acceptance testing with the users 

Requirements 

• Bachelor’s degree in IT, Technology, related or equivalent work experience 

• Minimum 4 years’ experience with business analysis and the ServiceNow platform 

• Minimum 2 years’ experience with clients (internal or external) gathering requirements, solution design, process improvements, etc. 

• ServiceNow CSA (Certified System Administrator) and any additional ServiceNow certifications. 

• ITIL v4 Managing Professional or Strategic Leader Certification 

• Extensive experience in process improvement and process management competencies. 

• Advanced MS Office skills (Word, Excel, Visio, and PowerPoint) for functional requirements gathering & modeling techniques. 

• Excellent communication skills both verbal and written and presentation and facilitation skills. 

• Agile Scrum experience 

• Demonstrated ability in consultative capabilities by providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems by focusing on providing options which identify the pros and cons of those options plus the risks and impacts of each option. 

• Experience in a high-growth environment collaborating with innovative cross-functional teams and problem-solvers.  Ability to work independently as well as engaging and contributing to teamwork.    

Preferred Qualifications

• 3rd party software experience (Workday and CRM) a plus 

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