Court Operations Associate, Ramsey County, Civil Division

The Second Judicial District is accepting applications for a Court Operations Associate position in the Civil Division of Ramsey County District Court, 15 W. Kellogg Blvd., St. Paul, MN 55102. This position is a critical role that requires advanced court clerical work, including handling various types of civil and probate cases, such as Major and Minor civil cases, Guardianship/Conservatorships, and Estates. The position will be primarily focused on providing customer service in person and over the phone along with other assigned responsibilities.

Under the supervision of a Civil Division Supervisor, this position involves performing varied clerical tasks using electronic filing systems and paper processes, providing in-courtroom support, processing filings, and responding to customer requests, while maintaining high levels of customer service, data entry, and technical skills.

The ideal candidate will possess excellent communication, organizational, problem-solving, and attention-to-detail skills, as well as the ability to effectively manage competing demands simultaneously, with a strong ability to provide sound judgment and work independently in a fast-paced environment.

Responsibilities:

The following are examples of major job duties expected of this position.

• Provide high-level customer service over the phone, at the front counter, and through email and to attorneys, judicial staff, law enforcement, and other agencies. 
• Review and process legal documents for completeness, accuracy, and compliance with court rules and statutes.
• Initiate, schedule, notice, and process filings and orders filed with the court, including financial activities like rent escrows and deposits. 
• Enter permanent record information into MNCIS, including case events, activity, dispositions, and judgments. 
• Perform courtroom clerical duties, such as preparing calendars, files, forms, writs, and arranging for interpreters.
• Ensure accuracy and completeness of records, while maintaining confidentiality in compliance with local, state, and federal statutes and court rules. 
• Contact referees/judges with documents or information requests, and respond to questions and inquiries about court policies and procedures. 
• Perform varied court clerical work using SharePoint, eFS, MNCIS, Microsoft Office, and other related systems to process civil and probate cases. 
• Create training materials and train new staff on court processes and procedures.

Minimum Qualifications:

The Minnesota Judicial Branch recognizes the diverse set of skills, strengths, and attributes that an individual may bring into a role. If you have any combination of the experience, training, and education required for this position, please consider applying.

• Graduation from an approved high school or vocational school; 
• Must possess excellent computer skills; 
• Well organized; 
• Demonstrated close attention to detail while remaining on task with multiple interruptions; 
• Strong customer service skills and have at least six months customer service experience; 
• Demonstrated dependability; excellent attendance and punctuality in past positions; 
• Ability to apply sound, quick and independent judgment; 
• Possess excellent verbal and written communication skills; 
• Reliable and accountable; 
• Ability to learn new technology and new processes; 
• Proficient with Microsoft Office programs; 
• Excellent verbal and written communication skills; 
• Ability to work respectfully with people from diverse backgrounds, both as customers and co-workers; 
• Demonstrated interpersonal skills and work well with colleagues and other court employees in a team environment.

Knowledge, Abilities & Skills:

• Knowledge of general office practices and procedures, as well as division regulations, policies, and procedures. 
• Familiarity with court procedures, laws, and terminology, including access to records and document security. 
• Ability to read and comprehend rules, statutes, and legal documents of varying complexity. 
• Adaptability and flexibility in a high-volume, fast-paced work environment. 
• Effective communication skills, both written and verbal, to interact with diverse stakeholders. 
• Strong computer skills, including proficiency in Microsoft Office, MNCIS, and electronic filing systems. 
• Ability to prioritize and manage competing demands, meet deadlines, and work under pressure. 
• Sound judgment, organizational, and decision-making skills to handle sensitive and confidential matters. 
• Ability to maintain a professional attitude and demeanor in challenging circumstances. 
• Willingness to learn and utilize new te