Airport Operations Crew

 

 

Position Summary

 

The Airport Operations Crew provides award-winning customer service to customers in the airport. The crewmember checks in and verifies customers’ personal identification; tags, lifts, and handles customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates customer boarding and deplaning; assists customers with special needs; and complies with any ad-hoc requests as needed. Individuals must excel at serving customers and be comfortable speaking on a public address system, using computers and airport equipment. 

 

Essential Functions

 

• Verify customers’ personal identification
• Tag, lift, and handle customer luggage
• Announce flight arrivals, departures, and pre-boarding information via the public address system
• Communicate with our customers to keep them constantly informed
• Offer ancillary products to our customers such as “even more speed” and “even more space”
• Coordinate various duties with coworkers and other departments to ensure proper handling of customers
• Help prepare aircraft cabin for customer boarding and departure, which includes cleaning of seats, seat-pockets, gallies, lavatories and floor
• Operation of airport equipment, e.g. customer enplaning/deplaning equipment such a Jet bridge, Turbo way, airstairs, etc.
• Assist customers with special needs, e.g. customers who need assistance in boarding
• Crewmembers will be required to perform and/ or rotate through all Airport Operations related functions (gate, ticket counter, etc.)
• Other duties as assigned

 

Minimum Experience and Qualifications

 

• High School Diploma or General Education Development (GED) Diploma
• At least eighteen (18) years old
• One (1) year of customer service or sales experience
• Strong interpersonal and listening skills
• Complete fluency in written and spoken English
• Candidates must complete an assessment that evaluates the job qualifications/characteristics of Adaptability, Customer Service, and Safety Orientation using AI- or statistically-based scoring
• Must be able to adhere to JetBlue Uniform Policy Manual Standards 
• Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
• Experience using a mouse, computer, keyboard and basic word processing, email and office applications
• Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements
• Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
• Experience performing under pressure and within fixed time constraints
• Depending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways’ insurance standards
• Depending on location, may need to acquire and maintain a United States Customs Clearance
• Available for occasional overnight travel (10%)
• Able to make occasional trips to other locations for training or temporary assignment
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required, this position is not eligible for visa sponsorship
• For internal candidates, good standing in attendance performance and safety

 

Preferred Experience and Qualifications

 

• Two (2) years of customer service, volunteer experience or sales experience
• Knowledge of customer service principles and practices strongly
• Experience working with various forms of payment (cash, credit cards, travelers checks, etc.)
• Previous airline experience
• Bilingual skills

 

Crewmember Expectations

 

• Regular attendance and punctuality      
• Ability to work flexible hours including holidays/ weekends/ and overnight shifts
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and/or security concerns, issues, incidents or hazards that should