Senior Solutions Architect (Voice) - US

About Cognigy

Cognigy, a market leader in Conversational AI, Powers Up enterprise contact centers to exceed customer expectations, improve agent satisfaction, and rapidly respond to market changes. Our low code Conversational AI platform, enhanced with Generative AI, offers next-gen customer service with solutions like Conversational IVR, Smart Self-Service, and Agent + Assist. Cognigy gives enterprises all they need to deliver always-on, personalized experiences at scale on voice and chat, on any channel.

Our skilled #CognigyCrew are the people behind our cutting-edge technology and we are now looking for more talented people to join our global team.

Why you’ll love working at Cognigy: our promise to you

We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone.

We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always! It’s no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts:

Team, Trust, Transparency, Technology.

Your new role: Senior Solutions Architect (Voice)

Location: Remote - USA based

As a member of our Enablement Services team, you will lead the voice architecture, design and implementation of the Cognigy Solutions that meet our customers' business needs.

Your responsibilities will include:

• Focus on Conversational IVR/Voicebot post-sales consulting and implementation.
• Help customers building a center of excellence by providing technical consulting (Design, Code review), provide best practices/art of the possible.
• Understand business requirements and translate them into technical requirements.
• Ensure customers’ solutions are scalable and meet the requirements for further expansion.
• Focus on delivering high-quality service engagements tailored to provide the best ROI in terms of time and value.
• Collaborate with cross-functional teams: Sales, CSM, PM and Partner Management teams to assess new business opportunities and support with deep technical expertise.
• Provide Technical documentation and Solution support
• Develop use cases for product demonstrations for prospects and present those.
• Ability to deliver partner enablement activities, including training, workshops, product demonstrations, and on-site visits.
• Attend Marketing and Partner events to answer technical questions, present use case demonstrations and demonstrate the capabilities of Cognigy's software offerings

Requirements

About you

• You have strong experience in a Solutions Architect or similar role
• Extensive voice technical expertise, i.e. Voice Contact Center Architecture, Implementation, Integration (SIP, CCaaS: Avaya, Genesys, NICE, Amazon connect) Conversational IVR, Voicebot, NLP expertise (Speech Reco, NLU, TTS)
• Strong programming skills (Python, Java, Node.js), APIs and SDKs, Web Services/Cloud-based platforms, Cognigy or any other CAI platforms
• You are customer-centric, solution-oriented, and value-driven
• Amazing interpersonal and communication skills and enjoy working with customers and partners and collaborating with cross-functional teams.
• You enjoy staying up-to-date with the latest technology trends and innovations within the conversational AI space, and are continuously learning and adapting to new technologies and trends.

Sounds like you? Come and join us!

Benefits

Life at Cognigy: what we offer you

We are an ambitious and international tech company with a great culture, and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work - these include:

• Attractive and performance-oriented salary
• Company pension plan
• Unlimited PTO
• Discretionary virtual stock options plan, so you can benefit from the company’s success
• Unique opportunity to help build and shape the company, with little hierarchy
• Flexible and remote working options
• Colleague recognition, reward and celebration events
• Global Employee Assistance Program
• ClassPass membership, giving you access to a variety of fitness and wellness experiences
• Ongoing learning and development opportunities, including LinkedIn Learning