Customer Service Agent II, California Residents Only

We are so glad you are interested in joining Sutter Health!

Organization:

SHSO-Sutter Health System Office-Bay

Position Overview:

Receives incoming inquiries and service requests from patients, employees, providers, vendors and others, via phone, email, web portal, etc. and responds to each with accurate and timely information utilizing the highest customer service and quality standards. Works as part of a team and others to support one or more of the service delivery teams. Establishes and maintains strong, collaborative relationships with customers to identify additional ways to be of service and ensure customer satisfaction. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety of our employee and patient information.

Job Description:

DISCLAIMER:

This position requires new hires to train ONSITE at the Los Altos, CA facility for the first 4-6 months. There will also be other, occasional onsite workdays throughout the year when you will be required to report to the facility for work.

TRAINING SCHEDULE:

Training is Monday-Friday from 8a-5:30p PST and includes a rotating Saturday 2-3 times per month. The Saturday hours are only part time from 7:30a-12pm.

SHIFT:

Shift after training is 9a-5:30p PST M-F with the same Saturday rotation as training. On the weeks when employees work a half day on Saturday, they will have a different day during the week where they only work half day to balance out the weekly hours. 

EDUCATION:

• HS Diploma or General Education Diploma (GED)

PREFERRE EXPERIENEC AS TYPICALLY ACQUIRED IN:

• 1 year recent relevant experience.

SKILLS AND KNOWLEDGE:

• Knowledge of processes within one or more of the following functions desired (required for first round of hiring): Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing.

• Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.

• Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadline.

• Requires the ability to work with and maintain confidential information.

• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.

• Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.

• Build collaborates relationships with peers and other healthcare providers to achieve departmental and corporate objectives.

• Operate office equipment such as multi-lined phones, printers, faxes, copiers, and scanners.

Job Shift:

Days

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Monday - Friday

Weekend Requirements:

Rotating Weekends

Benefits:

Yes

Unions:

No

Position Status:

Non-Exempt

Weekly Hours:

40

Employee Status:

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $29.12 to $39.32 / hour

The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package. ​