Behavior Support Coordinator (Part-Time)

Job Title: Behavior Support Coordinator

Department: Animal Care

Reports To: Animal Care & Behavior Manager

FLSA Status: Non-exempt

Pay Rate: $16.00 Hourly

Summary

The Behavior Support Coordinator assists the Behavior Coordinator and Animal Care & Behavior Manager with administrative tasks including data entry, phone calls, and scheduling. Responsible for routinely reviewing files for accurate data, providing input on data trends related to behavior, and communicating with the appropriate teams to resolve discrepancies.

Essential Duties and Responsibilities include the following. Other duties may be assigned by the Animal Care Manager.

• Provide post-adoption support to adopters via all communication channels.

• Refer clients to partner organizations for behavioral consultations.

• Provide excellent service to all clients and organizational stakeholders.

• Complete client registrations for training classes; review related documents.

• Monthly review of behavior data trends, including returns and support requests; collaborate with Animal Care & Behavior Manager on appropriate next steps.

• Schedule volunteers with trainers for behavior and event handling classes.

• Schedule staff with trainers for 1:1 or group behavior and handling sessions.

• Bi-weekly review of current animals on campus to ensure behavioral follow ups are reflected and scheduled.

• Data entry of volunteer forms into ShelterLuv database.

• Data entry of behavioral notes into ShelterLuv database

• Assist with set up and breakdown of public training classes.

• Maintain accurate recordkeeping for all interactions with clients in database.

• Keep inventory of supplies used/needed.

• Maintain a clean and organized work environment.

• Contribute to a workplace conducive to high employee morale and output, ensuring positive working relationships between clients, staff, and volunteers.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Working knowledge of animal shelter operations, preferred.

• Understanding of common behaviors in dogs and cats, required.