Customer Service Officer

Company Description

At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Description

Position Overview
The Customer Service Officer provides professional assistance to customers by answering inquiries, resolving concerns, and ensuring a positive service experience.

Key Responsibilities

• Respond to customer questions via phone, email, or in person

• Resolve customer issues efficiently and professionally

• Maintain customer records and service documentation

• Process requests and provide accurate information

• Support daily customer service operations

Qualifications

• Strong communication and problem-solving skills

• Customer-focused mindset

• Basic computer proficiency

• Ability to work in a fast-paced environment

Additional Information

• Competitive salary

• Growth opportunities within the company

• Skill development and professional training

• Collaborative and professional work environment

• Full-time stable position

• Opportunities to contribute to impactful projects and client success