Engineering & Operations Manager

Engineering & Operations Manager 

  

Location: Washington, DC (Hybrid) - must be onsite 3 days per week 

Clearance: Secret (Top Secret preferred) 

Status: Exempt 

Salary: $160,000.00 - $180,000.00 

 

Responsibilities:  

• Participate in an “escalation manager” capacity for the on-call/after-hours staff and know when and where to escalate accordingly  

• Manage a large team of engineers and administrators. Identify strengths and weaknesses of the team members and work with each one on improvement areas while offering continual support to each engineers’ personal and professional development goals  

• Properly oversee activities on the Operations and Engineering teams and be able to keep the projects moving along while maintaining a strict focus on operational continuity  

• Provide remote and on-site support until the incidents are resolved  

• Provide a root cause and mitigation analysis post-incident within 24 hours  

• Adhere to all established change management processes, contribute to documentation repository.  

• Engage third-party vendors to provide resolution management, including remote or on-site support, replacement components, etc.  

A successful candidate for this position would possess the following skills/traits:  

Technical:  

• Possess a broad technical skillset that encompasses multiple technical domains such as Microsoft Servers, Linux Servers, Networking, Virtualization, Storage, Datacenter infrastructure, Microsoft 365 Services, Databases and AWS cloud computing.  

• Ability to learn various technologies quickly  

• Technical minded (in execution) but business focused (in planning)  

• Focus on precision and detail when performing duties  

• Willingness to leverage Vendor Support contracts for system changes and troubleshooting  

Operational:  

• Comprehensive in planning, execution and documentation  

• Go-Getter or Self-Starter; ability to work with light instruction  

• Willingness to cross-train or mentor team members  

• Ability to understand the big picture  

Professional:  

• Ability to shift focus and priorities on a daily basis  

• Excellent written and verbal communication  

• Excellent customer service skills  

• Willingness to participate in lower-level support as a surge resource when needed  

Managerial/Leadership:  

• Ability to assist team members in improving non-technical skills  

• Excellent team interaction, motivation and communication  

• Willingness to provide instruction as needed but not micro-manage team members  

• Ability to: understand the big picture, problem, or goal; create 50% of the solution independently; work with engineers to finalize a plan of action; and participate at an engineering and operational level as needed (i.e. fill gaps in expertise on project)  

Basic Qualifications:   

• 10+ years of relevant experience in a Systems Engineer role or similar capacity, implementing and troubleshooting IT systems, hardware & software, Systems Design, etc.  

• At least 5 years of experience managing a team of engineers on multiple projects and concurrent operational support. Able to know teams’ skillsets, make project & resource shifts, adjust proj