Manager, Commercial Services - New York

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National Grid is hiring a Manager of Commercial Services- New York.

This is a Hybrid position - Must live within a commutable distance to our office in Syracuse, NY or Albany, NY

 

Job Purpose

 

 

 

The Commercial Services account management team manage the community of wholesale customers and Large Scale Renewables that interconnect to or operate within our electric networks in New York.

 

The role responsibilities and expectations include, but are not limited to, leading a team of Account Managers, Analysts, and Coordinators who own the strategic relationships with existing and new customers or developers across the portfolio, engage in contract management and development, and provide project management oversight of customer driven projects to ensure: (1) superior customer satisfaction, (2) National Grid is in compliance with its contracts and tariffs, and (3) to enhance National Grid’s corporate reputation.

 

The Manager will also be tasked with owning the direct relationships with certain key accounts within the portfolio, and supporting the Director on various strategic initiatives to drive the Customer organizations ambitions and goals.

 

Wholesale customers may include interconnected or neighboring utilities, electric municipal power systems, and wholesale generators as well as new generators (offshore wind, utility scale solar or storage) seeking interconnections to the company’s transmission system through the Open Access Transmission Tariff (OATT).

 

As a direct partner of the New York jurisdiction, Commercial Services is looking to transform the customer experience by improving trust and ease to support our customers and communities; and, through improved interconnection processes, align with National Grid’s purpose, vision, values, and strategic priorities.

 

 

Key Accountabilities

 

Lead a team of Account Managers responsible for the following scope:

 

• Manage and direct customer activities and requests to deliver solutions in a safe, reliable, and efficient manner to achieve superior customer satisfaction within assigned account portfolio.
• Provide leadership across cross- functional teams/ partners internally and external working groups with multi- stakeholders to solve complex customer issues and provide for sustainable business relationships.
• Evaluate wholesale interconnection requests, negotiate agreements, and effectively interact with New York Independent System Operator (NY ISO) to bring new interconnection project proposals into commercial operation under contractually agreed-upon milestones. Make authoritative technical interconnection and regulatory recommendations to provide design solutions which have a significant impact on business performance in the short and long term.
• Ensure all interconnection requirements are appropriately assessed, designed, planned, resourced, and scheduled in a timely and cost-effective manner to ensure best value for National Grid and the interconnecting customer.
• Negotiate contracts with customers, including standards of work and levels of service, to ensure best value for National Grid and our customers. Ensure that National Grid’s functions – including Planning and Asset Management, Engineering, Project Development, Project Management, Real Estate, Legal, Billing, Regulatory and Metering – meet the customers’ needs and are in compliance with applicable laws and FERC regulations to appropriately balance the company’s business risks with its obligations to protect National Grid. Identify any existing/ new contract risk or performance which requires mitigation or does not provide value to National Grid. Proactively build and maintain internal and external networks and relationships to identify, absorb, and apply best practices to areas of respons