Jobs and Careers

Real Estate Personal Assistant (ZR_24995_JOB)

BruntWork

UKRemotepart_timeVerifiedPosted 9 Jul 2025

About the role

This is a remote position.

Job Highlights:

Contract type: Independent Contractor
Schedule: 20 hours per week, 4 hours per day, 5 days per week
Preferred schedule: 9:00 AM - 1:00 PM BST

Client Timezone: BST (British Summer Time)

Client Overview

Join a dynamic and innovative London-based estate agency that’s revolutionizing the property management industry by pioneering fully remote operations. This forward-thinking company, led by an entrepreneurial husband-and-wife team, is breaking traditional industry barriers by operating entirely without physical offices in what they describe as a “dinosaur industry.” After successfully navigating pandemic challenges and strategic restructuring, they’re now positioned for significant growth and scaling from their current portfolio of 20 properties to much larger operations. This is an exciting opportunity to be part of a company that values innovation, cost-effectiveness, and modern business practices while building systems for substantial expansion expected by next summer.

Job Description

This is a pivotal administrative role supporting a growing estate agency’s transition to scalable remote operations. You’ll be instrumental in implementing and managing key operational processes that will enable the business to focus on client acquisition and growth. As the company’s internal PA and administrative backbone, you’ll handle critical tenant and landlord interactions, manage lead processing systems, and coordinate between various stakeholders including virtual call centers and property brokers. This role offers excellent growth potential, with strong likelihood of expanding to full-time as the business scales significantly over the next 12-18 months. You’ll be joining at an exciting inflection point where your contributions will directly impact the company’s ability to scale and succeed.

Responsibilities

Lead Management & Data Processing: Extract tenant leads from multiple channels including emails and property portals, ensuring seamless integration into CRM systems and maintaining organized Google Drive spreadsheets for comprehensive lead tracking
Right to Rent Verification: Process tenant verification by accurately inputting personal details (names, dates of birth, passport information) into verification systems and efficiently uploading generated compliance documents to the CRM platform
Appointment Coordination: Serve as the central communication hub between virtual call centers and property brokers, managing diary coordination and confirming appointment schedules via WhatsApp, phone, and email communications
Property Access Management: Coordinate with tenants to arrange and confirm property viewing times, ensuring smooth scheduling for property access and viewings
Landlord Relationship Management: Proactively follow up with landlords regarding outstanding terms of business agreements, managing the 5-day follow-up cycle for document signatures and collecting essential identification and proof of ownership materials
Document Management: Systematically upload and organize landlord documentation, identification materials, and compliance documents within the CRM system to maintain accurate and accessible records

Requirements

Communication Excellence: Strong written and verbal English communication skills with professional phone and email etiquette for interacting with tenants, landlords, and brokers
Technical Proficiency: Comfortable navigating CRM systems, email platforms, Google Drive, and Excel with ability to learn new software quickly and systems
Remote Work Readiness: Proven ability to work independently in a remote environment with strong self-management and organizational skills
Attention to Detail: Exceptional accuracy in data entry and document management with ability to handle sensitive information professionally
Administrative Experience: Basic understanding of administrative processes, document management, and multi-tasking in a fast-paced environment
Growth Mindset: Enthusiasm for joining a scaling business with willingness to adapt and