Sr. Manager, Service Management Platform

About Us:

We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.   

One of PVH’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging.  Learn more about our commitments to Inclusion & Diversity here.

The Team

PVH is on a mission to redefine the fashion industry by driving full digitization along the company’s entire value chain, from product design all the way to the consumer. Technology plays a key role.

The Technology team aims to become the driving force in the organization for technology strategies & tools that enable the company’s growth drivers and create ever-increasing value for the end-user; be it for the PVH organization, the employees, our customers or consumers.

The team is part of the Operations & Service Management Organization and fits within the wider Global Infrastructure & Operations department. Operations & Service Management is responsible for Application Managed Services (L2), Enterprise Operations Center including L2 for Infrastructure, Network, Security, Digital Experience, and Global Service Desk & Service Management.

The team is responsible for Service Management, as part of Global Service Desk & Service Management team.

As part of the Service Management Platform (ServiceNow) Platform owner, this role is responsible for implementing world class Service Management capabilities within ServiceNow Platform including Incident Management, Problem Management, Change Management, CMDB, IT Asset Management etc. This role is also responsible for managing implementation of other domains like HR, Finance and Facilities within ServiceNow platform, closely collaborating with stakeholders and partners around the globe.

IT Operations & Service Management is an important team and directly involved in enabling PVH vision: being brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and make PVH one of the highest performing brand groups in our sector.

About the Role:

The Senior Manager, Service Management Platform is a senior leadership role responsible for the strategic direction, governance, and overall performance of service management and the ServiceNow platform. This role not only serves as the platform owner but also oversees key Service Management practices such as IT Asset Management (ITAM) and IT Operations Management (ITOM).

This role will drive platform excellence across the global enterprise while managing a team of professionals and working closely with a managed service partner providing specialized expertise and development resources.

This position is pivotal in ensuring the platform meets current business needs and is positioned to scale with the organization’s ambitious global growth objectives.

This leader will ensure that the platform delivers a secure, stable, and scalable solution that supports the company’s ambitious business objectives—reducing operational complexity, streamlining service management, and enabling rapid growth across regions.

The Senior Manager is critical in providing a seamless technological foundation that allows the business to remain agile, adaptable, and ahead of its competitors.

This role will work across various business units, ensuring that the platform’s architecture is robust enough to support complex retail operations and global expansion, while remaining flexible enough to adapt to new innovations and market trends.

The Senior Manager will oversee platform-wide upgrades, integrations, and enhancements, ensuring that every part of the system operates at peak efficiency to support the company’s vision of becoming the highest-performing brand groups in the sector.

What You'll Do:

• Platform Ownership & Strategy
  • Lead the ServiceNow platform as a key enabler of global service delivery, ensuring it supports critical business functions.
  • Dev