CAS Clinical Service Manager, CAS- New Jersey
MedtronicAbout the role
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
A Day in the Life
Collaborates with key stakeholders to coordinate, develop and execute clinical strategies to achieve short- and long-term business objectives within region as it relates ablation solutions activities and program. Drive execution of key CAS initiatives to achieve Group, OU and Regional level goals. Maximize regional personnel performance by managing, developing and motivating clinical support employees to deliver unsurpassed patient care, physician/AHP support and technical expertise in the hospital, and other care settings.
This position will require up to 50% travel within their dedicated territory
Primary Responsibilities
Clinical Support Leadership
Lead all regional clinical support related activities and programs to efficiently optimize resources, deliver customer value and deliver exceptional clinical guidance
Partners with sales team to drive key clinical support initiatives and provide assessments via periodic business reviews that highlight the value of Medtronic ablation clinical support to our customers
Work with regional leadership to align resources based on business priorities and appropriate clinical support demands
Lead and drive changes focused on strengthening of EP acumen, prioritization of understanding and implementation of expanded EP ablation solutions to the customer, and customer engagement
Collaborate with sales team and additional key stakeholders to coordinate and execute strategies to achieve ablation solution expansion business objectives
People Management
Provide ongoing feedback and coaching to direct reports; provides regular performance reviews and implements corrective actions where necessary.
Leads regional Clinical Specialists to execute on key goals and objectives
Assist employees with goal setting, performance reviews, and individual development planning (IDP’s).
Responsible Clinical Specialist recruiting and hiring. Continually work to maintain a strong, diverse bench of Clinical Specialist talent for future hiring opportunities.
Sales Support
Understands national, regional and territory sales objectives. Works in partnership with account managers and CAS Regional Manager to achieve/ exceed goals
Serves as effective Medtronic CAS representative to physicians and support staff regarding Medtronic CAS products, service and support
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