Manager, Shared Technical Services

At Regional Transportation District (RTD), We make lives better through connections!

When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community.

RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits

(RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.)

This position is responsible for information technology infrastructure and shared services, including data center and disaster recovery sites, physical and virtual servers, storage and backup infrastructure, desktop hardware, server and desktop operating systems, wireless, local area and wide area networks (LAN/WAN), security administration, telecommunications equipment, asset audit and compliance, and IT Desktop Support and Service Desk.

RTD unfortunately does not offer sponsorship for employment. This includes sponsorship required now or in the future and includes persons who currently have status via an F-1 visa, OPT, STEM-OPT, H-1B, TN-1, or Form I-766 included. Only applications that require no sponsorship now or in the future will be considered.

 

Please complete the application in its entirety. Include all previous employment so that it may be taken into consideration. Please include a resume attachment with submittal of your application. Resume should document months and years with your dates of employment. Failure to submit a complete and timely application will result in the rejection of your application. Applicants are responsible for ensuring that application materials are received before the closing date and time listed. This posting will cease accepting applications on August 15th, 2025.

Duties & Responsibilities:  

Essential:

• Recruits staff to include interviewing, hiring, assigning work, training, coaching, and counseling ensuring consistent application of Employee Guidelines, processes, and procedures. Conducts performance reviews, and holds employees accountable for optimal performance of their responsibilities.
• Manages installations and upgrades, configurations, testing and maintenance of server hardware, operating systems, peripherals, storage, security, and cabling.
• Ensures IT infrastructure assets are hardened, patched, secured, configured, maintained, and services are available per Service Level Agreements (SLAs).
• Develops, monitors and maintains Shared Technical Services (STS) operating and capital budgets included developing asset management fact sheets, business cases, and other budget related requests.
• Develops and maintains IT infrastructure architecture and ensures it is scalable, flexible, and secure.
• Monitors incident problems and tickets and ensures timely resolution per Service Level Agreement (SLAs). Ensures all assigned requests for assistance are correctly recorded, classified and assigned the applicable priority, urgency and resources.
• Establishes operating policies, standards, and procedures for the STS team.

Other:

•  All job-related duties as assigned

 
Qualifications:    

• Bachelor's degree in Engineering, Business Administration, Computer Sciences/Information Technology or a related field. PMP certification preferred. ITIL certification preferred.
• A minimum of five years of experience in a supervisory role.
• A minimum of ten years of experience in large environments supporting Linux and Windows operating systems.
• A minimum of seven years of experience with enterprise security systems, including facility access and video surveillance.
• A minimum of seven years of experience troubleshooting and administering SAN attached storage, DHCP, DNS, and TCP/IP transport.
• Proficiency with hardware and operating system performance monitoring and tuning.
• Ability to take initiative to identify problems and recommend workable solutions.
• Ability to communicate effectively, orally and in writing.
• Ability to use sound judgment.
• Ability to manage time and workload effectively which includes planning, organizing and prioritizing.
• Ability to work a flexible